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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,600.00 - $69,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible schedule
Job Description
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded in Dallas, the company has pioneered the adventure park concept and expanded to become the largest adventure park operator in the world. With a mission and vision centered on helping kids have fun and aim higher by achieving goals they never thought possible, Urban Air offers a vibrant, safe, and exciting environment for families and guests. The company prides itself on fostering an inclusive and engaging culture that encourages both staff and visitors to thrive and enjoy their experiences to the fullest.
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Job Requirements
- Education equivalent to a high school diploma or higher
- minimum of 3 years experience in facility operations and management within hospitality or entertainment industry
- strong leadership and interpersonal skills
- ability to work flexible hours including weekends and holidays
- proficiency in Microsoft Office applications
- ability to communicate effectively in English both written and verbally
- valid driver’s license may be required
- ability to maintain professionalism in a fast-paced environment
- capacity to motivate and mentor employees
- willingness to engage with community partners and build local business relationships
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and exercises good judgment in decision-making
- experience in hospitality required Theme Parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
- 3+ years of experience in facility operations and management required
- demonstrated ability in developing team members in areas of responsibility
- demonstrated ability to achieve expected store financial results in areas of responsibility
- must be professional energetic self-motivated and able to motivate others and have a positive attitude
- intermediate computer skills - Microsoft Office Excel Word PowerPoint
- professional grooming and conduct must be constantly displayed
- adaptability flexibility and general enthusiasm for the business
- strong communication skills ability to write and verbally communicate in a clear and concise manner
- ability to establish working relationships with all employees management and vendors
- ability to maintain and project professionalism internally and externally at all times
- ability to establish and communicate a vision for the park
- flexible in approach can readily adapt to business and team needs and changes
- ability to hold oneself accountable for high personal standards of conduct and professionalism
- appreciation of diversity thought ethnic gender etc
- innovative and strategic thinker
Job Duties
- Hire train and provide mentorship to the staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
- ensure execution of all employee recognition and incentive programs as documented
- maintain a strong community presence through partnership with community and business organizations
- maintain a safe clean and secure environment for all guests and staff
- responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
- continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- provide direction to the management team and ensure all staff members perform at a consistently high level
- promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
- assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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