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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K with company match
Paid Time Off
Employee Discounts
leadership development opportunities
Job Description
Urban Air Adventure Park is a leading family entertainment center that combines the thrills of adventure with outstanding hospitality to create a fun and engaging environment for guests of all ages. Known for its state-of-the-art indoor attractions, birthday party hosting, and premium food and beverage services, Urban Air offers a unique blend of excitement and comfort. With multiple locations across the nation, the company is dedicated to providing a safe, clean, and enjoyable experience where guests can play, celebrate, and make lasting memories. As a forward-thinking company, Urban Air values innovation, community partnership, and employee development, making it a sought-after... Show More
Job Requirements
- Bachelor’s degree required
- 10 plus years in senior management role
- 3 plus years of facility operations experience preferred
- Experience managing a large team of 40 plus preferred
- CPR and first aid certified preferred
- Flexibility to work days, nights and weekends
- Outgoing and personable with excellent verbal and written communication skills
- Strong business acumen including financial management, budgeting and reporting
- Passion for creating exceptional guest experiences
- Ability to handle and resolve conflicts quickly and fairly
Job Qualifications
- Bachelor’s degree in business, hospitality or related field preferred
- Minimum 10 years of senior management experience
- At least 3 years of facility operations experience preferred
- Experience managing large teams of 40 or more preferred
- Hospitality or family entertainment background preferred
- CPR and first aid certification preferred
- Strong business acumen including financial management, budgeting, and reporting skills
- Excellent verbal and written communication skills
- Outgoing and personable with leadership ability
- Proven track record in creating exceptional guest experiences
Job Duties
- Hire, coach, train and inspire team members including part-time and management staff
- Mentor young and first-time employees to develop customer service skills
- Set clear expectations, provide constructive feedback, and celebrate successes
- Foster a positive and welcoming work culture
- Be an approachable and visible leader to build trust and respect among the team
- Oversee all guest experiences including attractions, food and beverage, birthday parties and events
- Lead safety, cleanliness and operational standards by example
- Continuously improve park standards
- Monitor guest reviews and respond with a guest-first mindset
- Partner with vendors to ensure quality products and services
- Manage park financial performance including sales growth, cost control, and labor management
- Analyze data and develop actionable business plans
- Drive marketing initiatives and foster local community partnerships
- Align inventory, payroll, and scheduling with business goals
- Report to ownership with transparency and accountability
- Manage vendor relationships and schedule maintenance
- Act like an owner by problem solving and supporting team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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