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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Stock options
Health savings account
Dental Insurance
Health Insurance
Paid Time Off
AD&D insurance
Vision Insurance
Flexible spending account
Job Description
Landing is a pioneering company revolutionizing the apartment renting industry with its innovative flexible living model since 2019. Based on a membership program, Landing offers consumers access to a vast network of apartments spanning over 35 markets, all without burdensome deposits, hassles, or stress. The company’s model simplifies the living experience by providing a seamless, flexible rental option for individuals seeking accommodations that adapt to their lifestyle. This unique approach to housing has positioned Landing as a forward-thinking leader within the real estate and rental markets, targeting a diverse customer base that values convenience, flexibility, and quality service.
The c... Show More
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Job Requirements
- This is an in-market position
- 1+ years of management experience
- strong interpersonal skills
- ability to thrive in high-growth environments
- experience using data and metrics to drive improvement
- exceptional communication skills
- proactive ownership style
- hands-on mentality to jump in and get things done
Job Qualifications
- 1+ years of management experience
- exceptional communication and interpersonal skills
- ability to develop personal credibility at all organizational levels
- expertise in strategic planning and execution
- obsession with customer experience and satisfaction
- experience using data and metrics to drive improvement
- strong organizational and leadership qualities
- proactive ownership style
- ability to work independently and earn trust of leadership
- hands-on mentality to jump in and get things done
Job Duties
- Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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