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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and based in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to be the largest adventure park operator globally. Their mission centers around providing exciting, safe, and engaging entertainment experiences that inspire kids and families alike to have fun and aim higher, always pushing themselves to achieve what they thought impossible. The company emphasizes innovation, safety, and a positive atmosphere, making it a premier destination for family entertainment. Urban Air's culture values teamwork, respect, and community involvement, fostering... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in facility operations and management
- Experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- Strong leadership skills with the ability to motivate and mentor staff
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications
- Ability to maintain professionalism and a positive attitude
- Willingness to work flexible hours including weekends and holidays
- Ability to develop and execute operational plans
- Must be able to manage budgets and financial reports
- Valid driver’s license
- Ability to stand and walk for extended periods
- Commitment to safety and cleanliness standards
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations & Management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach
- can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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