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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $96,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Holiday pay
maternity leave
paternity leave
Tuition Reimbursement
Casual Dress Environment
Leadership Mentoring Opportunities
MTM Perks Discount Program
Job Description
MTM Transit is a leading provider in the transportation industry focused on delivering accessible and cost-effective transit solutions primarily for disabled, elderly, and transportation-disadvantaged populations. Established in 2009 as an extension of MTM's commitment to community connectivity, MTM Transit offers comprehensive management services for para-transit, fixed route, and multi-vendor transit systems. The company emphasizes a passenger-centered approach, striving to increase the utilization of public transit by removing barriers and providing reliable transportation solutions vital to community health and productivity. Located in Houston, TX, the opportunity as a General Manager is pivotal to ensuring excellent service delivery that aligns with contractual... Show More
Job Requirements
- High school diploma or G.E.D
- 3+ years of supervisory or management experience in the Para-Transit and Fixed Route industry
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver’s license
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA, DOT, FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
Job Qualifications
- High school diploma or G.E.D
- 3+ years of supervisory or management experience in the Para-Transit and Fixed Route industry
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver’s license
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA, DOT, FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
Job Duties
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a Safety First attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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