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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,300.00 - $66,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
Paid Time Off
employee advancement opportunities
Comprehensive health benefits for employees and their families
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the past several years, RAM Hotels has steadily established itself as a leading force in the hospitality industry, focusing primarily on managing some of the most reputable midscale hotel brands in key markets across Alabama and Georgia. As a thriving organization, RAM Hotels is deeply committed to exceeding guest expectations and evolving the perception of the hospitality industry. Joining RAM Hotels means becoming a valued member of a supportive and close-knit family rather than merely advancing your career through a change of employer.
The posit... Show More
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Job Requirements
- Ability to work in a fast-paced environment
- flexibility to work varied schedules
- ability to delegate and direct team activities
- excellent written and oral communication skills
- physical ability to walk, bend, and stand for long periods
- able to lift up to 25 lbs
- ability to express compassion while remaining composed
- ability to remain calm and focused under pressure
- proactive attitude toward anticipating guest needs
- positive representation of the property
- embrace and respect diversity and multicultural environments
Job Qualifications
- Bachelor's degree in Hospitality Management or similar degree or equivalent combination of education and experience
- knowledge of hotel operations including applicable laws, ordinances, regulations, and federal, state, municipal requirements
- certified Hospitality Administrator designation (preferred)
- presentation and facilitation skills (preferred)
- excellent customer service skills
- previous experience in hospitality industry (preferred)
- hotel management operations experience (preferred)
- knowledge of government relations regarding hotel operations (preferred)
Job Duties
- Direct the day-to-day activities of the hotel establishment
- supervise direct reports and indirect reports
- perform supervisory responsibilities in accordance with company policies, training programs, and applicable laws
- plan, organize, and assign work
- develop and communicate strategies and goals
- train and advise team on policies and procedures
- recruit, interview, hire, and appraise performance
- set performance expectations aligned with General Manager Standard Operating Procedures
- ensure regular communication within all hotel departments
- create operations environment to ensure consistent guest satisfaction
- monitor hotel performance through guest satisfaction tools and financial reports
- communicate departmental goals for desired results
- maintain product and service quality standards
- investigate guest and employee complaints
- develop financial objectives aligned with company mission
- prepare financial reports for executive leadership
- analyze market sales and trends
- coordinate activities to maintain and increase revenue and market share
- implement brand initiatives
- identify key business drivers
- reinforce and maintain high standards of safety and cleanliness
- assist with emergency and security procedures
- promote safety practices among team and guests
- establish and monitor preventive maintenance
- develop sales and marketing strategy
- support sales strategy
- recommend actions to meet yield objectives
- engage in community and public relations
- perform other tasks as needed to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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