Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Referral program
Disability insurance
Opportunities for advancement
Vision Insurance
Life insurance
Health Insurance
AD&D insurance
Paid Time Off
Job Description
Hampton Inn & Suites Charlotte-Arrowood is part of the prestigious portfolio of Maya Hotels, a well-known hospitality management company that represents some of the most respected hotel brands in the industry. Situated at 9110 Southern Pine Blvd., Charlotte, NC 28273, this property boasts a prime location and offers comfort and convenience to both business and leisure travelers alike. Maya Hotels is renowned for its unwavering commitment to exceptional guest experience and operational excellence, which are the foundations for its continued success in the competitive hospitality market.
Maya Hotels manages a wide array of top-tier brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company’s focus on service quality, employee engagement, and innovation has catapulted it to a leadership position in the hotel management sector. Employees at Maya Hotels benefit from a supportive and growth-oriented environment that encourages professional development and work-life balance.
The General Manager role at Hampton Inn & Suites Charlotte-Arrowood offers an exciting opportunity for an experienced hospitality leader to take charge of the hotel's overall operations. In this position, you will be responsible for driving financial performance, ensuring operational efficiency, and cultivating a vibrant team culture dedicated to exceeding guest expectations. This full-time role provides a competitive salary and performance-based bonuses, making it a rewarding career choice for driven professionals.
As the General Manager, you will oversee all departments within the hotel, implementing strategies that enhance profitability and market share while maintaining brand standards and compliance. Your leadership will be crucial for coaching and developing team members, fostering a workplace that values excellence, inclusivity, and proactive problem-solving. Additionally, you will be accountable for championing guest satisfaction initiatives, maintaining a safe and secure environment, and promoting sustainability efforts within the property.
With a strong emphasis on financial acumen, your expertise in budgeting, forecasting, and asset management will directly impact the hotel’s success. Your ability to analyze market dynamics and leverage technology will be key to maximizing revenue streams and capitalizing on growth opportunities. You will also act as the hotel’s ambassador in the local community, building partnerships that enhance the hotel’s reputation and customer base.
Working with Maya Hotels means joining a family of hospitality professionals dedicated to delivering 卓越 quality and memorable experiences. The company fosters a culture that values diversity, inclusion, and continuous improvement, offering career growth opportunities across its various hotel brands. Whether navigating the daily challenges of hotel operations or strategizing long-term goals, you will have the support and resources to thrive in this dynamic role.
The benefits package includes comprehensive medical, dental, and vision insurance, employer-paid life insurance, voluntary life and AD&D coverage, and a robust 401K retirement savings plan with employer contributions. Employees also enjoy perks such as hotel discounts, employee referral bonuses, paid time off, and a friendly work environment that promotes well-being and professional fulfillment.
Join Maya Hotels as the General Manager at Hampton Inn & Suites Charlotte-Arrowood and lead a team that strives for operational excellence and guest satisfaction in a vibrant and supportive setting. This is a unique chance to elevate your hospitality career with a respected industry leader that values innovation, teamwork, and community engagement.
Maya Hotels manages a wide array of top-tier brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company’s focus on service quality, employee engagement, and innovation has catapulted it to a leadership position in the hotel management sector. Employees at Maya Hotels benefit from a supportive and growth-oriented environment that encourages professional development and work-life balance.
The General Manager role at Hampton Inn & Suites Charlotte-Arrowood offers an exciting opportunity for an experienced hospitality leader to take charge of the hotel's overall operations. In this position, you will be responsible for driving financial performance, ensuring operational efficiency, and cultivating a vibrant team culture dedicated to exceeding guest expectations. This full-time role provides a competitive salary and performance-based bonuses, making it a rewarding career choice for driven professionals.
As the General Manager, you will oversee all departments within the hotel, implementing strategies that enhance profitability and market share while maintaining brand standards and compliance. Your leadership will be crucial for coaching and developing team members, fostering a workplace that values excellence, inclusivity, and proactive problem-solving. Additionally, you will be accountable for championing guest satisfaction initiatives, maintaining a safe and secure environment, and promoting sustainability efforts within the property.
With a strong emphasis on financial acumen, your expertise in budgeting, forecasting, and asset management will directly impact the hotel’s success. Your ability to analyze market dynamics and leverage technology will be key to maximizing revenue streams and capitalizing on growth opportunities. You will also act as the hotel’s ambassador in the local community, building partnerships that enhance the hotel’s reputation and customer base.
Working with Maya Hotels means joining a family of hospitality professionals dedicated to delivering 卓越 quality and memorable experiences. The company fosters a culture that values diversity, inclusion, and continuous improvement, offering career growth opportunities across its various hotel brands. Whether navigating the daily challenges of hotel operations or strategizing long-term goals, you will have the support and resources to thrive in this dynamic role.
The benefits package includes comprehensive medical, dental, and vision insurance, employer-paid life insurance, voluntary life and AD&D coverage, and a robust 401K retirement savings plan with employer contributions. Employees also enjoy perks such as hotel discounts, employee referral bonuses, paid time off, and a friendly work environment that promotes well-being and professional fulfillment.
Join Maya Hotels as the General Manager at Hampton Inn & Suites Charlotte-Arrowood and lead a team that strives for operational excellence and guest satisfaction in a vibrant and supportive setting. This is a unique chance to elevate your hospitality career with a respected industry leader that values innovation, teamwork, and community engagement.
Job Requirements
- Bachelor’s degree in hospitality management, business, or a related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Qualifications
- Bachelor’s degree in hospitality management, business, or a related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue
- Utilize financial data to maximize profitability and return on investment
- Leverage distribution channels and technology to enhance market share and revenue
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position
- Develop team member engagement programs aligned with brand service behaviors
- Implement and monitor succession planning to ensure strong future leadership
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies
- Lead by example and demonstrate Maya Hotels' core values
- Maintain compliance with brand standards, hallmarks, and license agreements
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty
- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies
- Act as a public relations representative, raising awareness of the hotel and brand in the local community
- Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals
- Lead the hotel’s recycling and sustainability efforts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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