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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $71,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. The company operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America, consistently demonstrating innovation and excellence in the hospitality industry for over 30 years. Highgate has earned a reputation as a forward-thinking enterprise dedicated to delivering outstanding guest experiences through a diverse collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. With a robust global presence and a leadership team comprised of seasoned hospitality experts, Highgate... Show More
Job Requirements
- Education equivalent to at least a 2-year college degree
- Minimum 6 years progressive hotel or related field experience or 4-year degree with 4 to 5 years experience
- Ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Capable of multitasking and prioritizing
- Attend required meetings and trainings
- Participate in M.O.D. coverage as scheduled
- Regular attendance and compliance with scheduling requirements
- Maintain high standards of personal appearance and grooming
- Follow safety and operational regulations
- Effective problem handling capabilities
- Ability to understand complex information
- Maintain confidentiality of information
- Willingness to perform other duties as required by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all employees and guests
- Ability to listen, understand, and clarify concerns
- Multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and regulations
- Effective problem-solving skills including anticipating and preventing issues
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of information
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions using Highgate Hotel standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial review meetings with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and follow accounting procedures
- Develop managers for future advancement using competency training and corporate training programs
- Conduct daily HHBR meetings in conjunction with the Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts by calling on top accounts, meeting clients, and hosting events
- Participate in required M.O.D. coverage
- Monitor and develop management trainees
- Adhere to all Highgate Hotel policies and train managers to ensure compliance
- Assist in budget processes as required
- Ensure training in service standards is conducted in each department
- Foster a positive team-oriented environment focused on guest satisfaction
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily
- Ensure timely submission of financial documents to Corporate Office
- Oversee cleanliness and maintenance of property through inspections and preventive maintenance programs
- Ensure employees maintain attentive, friendly, courteous, and efficient interactions
- Forecast monthly financial position by estimating revenues and expenses
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform performance appraisals and manage personnel coaching and discipline
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist in sales efforts
- Greet guests in public areas during peak times
- Ensure adherence to hotel safe security procedures and audits
- Conduct monthly credit meetings and manage credit and collection policies
- Complete required corporate training and become certified trainer
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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