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Caribou Coffee logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid holidays

Job Description

Caribou Coffee is a well-established coffeehouse chain recognized for creating exceptional day-making experiences that ignite a chain reaction of good. Renowned for its commitment to quality coffee and outstanding customer service, Caribou Coffee operates numerous locations across the United States and internationally, cultivating a welcoming and inclusive environment for guests and team members alike. Founded with a passion for serving high-quality coffee and fostering community connections, Caribou Coffee has grown to be a beloved destination for coffee enthusiasts who appreciate both the product and the positive atmosphere within each store.

The company’s core values revolve around the simple yet powerf... Show More

Job Requirements

  • Minimum 1-2 years of restaurant retail or guest service management experience
  • Must be 18 years of age or older
  • Have reliable transportation
  • Ability to work full-time 47 hours per week with availability for early mornings evenings weekends and holidays
  • Willingness to learn new systems and tools
  • Ability to lift up to 50 pounds and stand for extended periods
  • Must maintain rigorous safety and sanitation standards
  • Strong leadership and communication skills
  • Commitment to fostering a positive and inclusive work environment

Job Qualifications

  • A minimum of 1-2 years of restaurant retail or guest service management experience or combined experience and education
  • Must be 18 years of age or older
  • Ability to work full-time including early mornings evenings weekends and holidays
  • Willingness to learn new systems and tools
  • ServSafe certification or ability to obtain within 90 days preferred
  • Experience with sales building profit and loss statements recruitment and training preferred
  • Keen aptitude for store systems such as Toast CrunchTime GoSpotCheck EcoSure TeamworX Medallia Workday and Beekeeper preferred
  • Valid drivers license preferred
  • High school diploma or GED equivalent preferred

Job Duties

  • Ensure the store is fully staffed for upcoming shifts including schedule management and bench planning
  • Build and maintain a high-performing team through goal setting accountability and training
  • Provide ongoing coaching feedback and recognition to team members
  • Model and uphold company policies practices and standards ensuring a safe environment
  • Lead by example to inspire and empower team members to deliver outstanding guest experiences
  • Facilitate timely resolution of employee customer relations and supply chain issues
  • Take ownership and lead to drive store sales profitability and operational excellence
  • Manage supply chain processes inventory and asset management for efficiency
  • Utilize financial planning to manage budgets and analyze store financial performance
  • Create energy enthusiasm and focus on meeting and exceeding sales goals
  • Maintain rigorous standards in food safety sanitation and health protocols

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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