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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.82 - $39.77
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
Life insurance
Disability insurance
Job Description
Caribou Coffee is a well-established specialty coffee and espresso retailer known for creating day-making experiences that spark a positive chain reaction of GOOD. Founded in Minnesota, Caribou Coffee prides itself on serving high-quality coffee and fostering a warm and inviting community atmosphere. The company emphasizes the importance of TEAM, GUEST, and BUSINESS in all its operations, making it a vibrant workplace where employees are encouraged to be themselves while making a meaningful impact in their communities. With a commitment to quality and service, Caribou Coffee has built a reputation as a beloved brand among coffee enthusiasts and local patrons alike.... Show More
Job Requirements
- Minimum 2-3 years of relevant management experience
- Experience in sales growth and financial planning
- Ability to recruit, hire and train staff
- Must be at least 18 years old
- Valid driver’s license and reliable transportation
- Ability to lift up to 50 pounds
- Capable of standing or sitting for 4 to 8 hours
- Ability to bend and move intermittently during shifts
Job Qualifications
- A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education
- Experience with sales building, P&L statements, recruiting, and training
- Must be 18 years of age or older
- Has a valid driver’s license and reliable transportation
- ServSafe certified preferred or certification within 90 days of employment
- High school diploma or GED equivalent preferred
Job Duties
- Demonstrates the doing of an assistant general manager with ease, enthusiasm and excellence
- Models, upholds and implements Caribou policies, practices, and standards
- Ensures the store is fully staffed for upcoming shifts including scheduling and bench planning
- Owns the entire recruiting process including job posts, interviewing, hiring and onboarding
- Keeps the team engaged and energized
- Responsible for execution of role-based training and promotional window training
- Demonstrates clear and effective communication to team about expectations and the why behind the what
- Keeps accurate records in Workday
- Ensures overall safety of team members and guests
- Coaches, trains, and develops the team to generate their best doing and being
- Delivers proactive, timely, and thoughtful coaching conversations and feedback
- Exemplifies and embodies incredible guest experience at all times
- Trains and develops team to provide a best in class guest experience
- Demonstrates and teaches guest recovery
- Takes ownership of guest satisfaction metrics and results
- Handles guest complaints and issues with sincerity to find effective solutions
- Acts as a brand ambassador in the community including leadership and involvement
- Takes full ownership of the success of the store and team
- Owns food safety, sanitization, health and safety of the store
- Champions execution of standard operating procedure
- Proficient in store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper
- Understands P&L to build financial plans and fiscal responsibility
- Creates enthusiasm and focus on meeting and exceeding sales goals
- Demonstrates efficient inventory control and waste management
- Assists with quality store operations and sales building activities
- Ensures a quality guest experience through fast and friendly service and product quality
- Minimizes loss through strict cash handling policies and proper team training
- Brings core values to life: support one another, make fun happen, be yourself, take ownership, serve with love
- Takes ownership with enthusiasm
- Is authentically their best self every day
- Creates trust in team and extends trust to them
- Is calm amidst the storm, resilient, durable, and unflappable
- Embraces diversity in leadership and learning
- Acts as a change leader and champion
- Supports GM peers through partnership and collaboration
- Gives and receives feedback with positive intent
- Exemplifies grace and professionalism in challenges
- Handles confidential information with empathy
- Takes ownership of difficult conversations and dismantles conflict
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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