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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.82 - $39.77
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
Caribou Coffee is a well-established coffeehouse chain known for its commitment to creating day-making experiences that spark a chain reaction of GOOD. Founded with a purpose to bring people together over the best coffee, Caribou Coffee has grown into a respected brand recognized for its focus on team, guest experience, and business excellence. As a company, Caribou Coffee prides itself on fostering a community-oriented and inclusive atmosphere where team members are encouraged to be themselves while making a meaningful impact on their communities. The company continuously strives to create life-long relationships with both its employees and guests through its core... Show More
Job Requirements
- A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education
- Experience with sales building, P&L statements, recruiting, and training
- Must be 18 years of age or older
- Has a valid driver’s license and reliable transportation
Job Qualifications
- A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education
- Experience with sales building, P&L statements, recruiting, and training
- Must be 18 years of age or older
- Has a valid driver’s license and reliable transportation
- ServSafe Certified preferred or certification within 90-days of employment
- High school diploma or GED equivalent
Job Duties
- Demonstrates the doing of an assistant general manager with ease, enthusiasm and excellence
- Models, upholds and implements Caribou policies, practices, and standards
- Ensures the store is fully staffed for upcoming shifts including ensuring that all TM schedules are up to date and writing timely and effective schedules
- Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding)
- Keeps the team engaged and energized
- Responsible for execution of role based training and LTO/promotional window training
- Demonstrates clear and effective communication to team about expectations and the why behind the what
- Keeps accurate records in Workday
- Ensures overall safety of team members and guests
- Coaches, trains, and develops the team to generate their best doing and being during every shift and with every interaction and to foster a culture of growth and career progression
- Delivers proactive, timely, and thoughtful coaching conversations and feedback to support the team
- Exemplifies/embodies incredible guest experience at all times
- Trains and develops team to provide a best in class guest experience
- Demonstrates and teaches guest recovery
- Takes ownership of guest satisfaction metrics and results
- Represents Caribou in handling guest complaints and/or issues
- demonstrating a sincere approach and desire to find an effective solution
- Is a brand ambassador in the community including involvement, leadership and being Caribou in every interaction
- Consistently acts as the business owner – taking full ownership of the success of the store and team
- Owns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics
- Outspoken and relentless champion of executing standard operation procedure
- Keen aptitude of store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.
- Has deep understanding of P&L to build financial plans and fiscal responsibility
- Creates energy, enthusiasm and focus on meeting and exceeding sales goals
- Demonstrates efficient inventory control and waste management
- Assists with delivery of quality store operations and in-store sales building activities
- Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines
- Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements
- Brings the core values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
- Enthusiastically takes ownership of all of it
- Takes being yourself and making fun happen to the next level
- Is authentically their best self every day
- Creates trust in team (they trust you and you extend trust to them)
- Is the calm amidst the storm, ability to bring calm, focus and perspective to situations - is resilient, durable, unflappable
- Embrace diversity in all aspects of leadership and learning
- Is a change leader and champion, recognizes that all growth is change and all growth is powerful
- Supports GM peers through partnership and collaboration
- Gives and receives feedback with positive intent with a desire to always get better and grow
- Unwavering example of grace and professionalism in challenging situations, handles confidential information with empathy and consistency
- Takes ownership of difficult conversations
- does not avoid conflict, but rather seeks to dismantle it
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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