Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Professional development opportunities
Job Description
Shem Creek Inn is an esteemed hotel located in Mount Pleasant, South Carolina, offering guests a unique and comfortable experience. Nestled at 1401 Shrimp Boat Lane, the property is known for its dedication to high standards in hospitality, blending a warm, inviting atmosphere with quality service and attention to detail. The hotel prides itself on providing an atmosphere where guests enjoy memorable stays highlighted by exceptional experiences and personal touches. The property supports a culture that respects both guests and team members, fostering a spirited and collaborative environment.
The General Manager at Shem Creek Inn plays a pivotal role... Show More
The General Manager at Shem Creek Inn plays a pivotal role... Show More
Job Requirements
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required experience with hotel information systems preferred
- Construction experience recommended however not required
Job Qualifications
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Experience with hotel information systems preferred
- Knowledge of hospitality industry trends
Job Duties
- Develop a culture forward atmosphere for the enjoyment of guests and team members alike
- Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
- Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
- Lead by example and have a roll up your sleeves, get the job done as a team mentality
- Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
- Keep abreast of the competition, local events, and hospitality trends
- Work collaboratively with managers and supervisors to meet or exceed the hotels financial budget and guest service goals
- Establish consistent operating procedures and ensure they are consistently followed
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based human resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
- Assist in the development of the annual marketing plan and budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Responsible for guest service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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