Job Overview
Employment Type
Full-time
Benefits
competitive pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Life insurance
short-term disability insurance
long-term disability insurance
Supplemental benefits
Training opportunities
Career Development
Job Description
Service Experts is a national leader in providing HVAC, Plumbing, and Electrical services, with a solid reputation for innovation, customer focus, and operational excellence. Located in Fort Myers, Florida, at 12871 Metro Parkway, Service Experts offers full-time, regular employment opportunities. The company is known for its commitment to delivering high-quality home services and is dedicated to fostering a supportive, engaging workplace culture. As an industry leader, Service Experts continually seeks to empower its employees through comprehensive training programs, career development opportunities, and a robust benefits package.
The General Manager (Center) position at Service Experts is a strategic and high-impact le... Show More
The General Manager (Center) position at Service Experts is a strategic and high-impact le... Show More
Job Requirements
- Bachelor’s degree in business, finance, marketing, or a related field
- 7-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry
- Proven success managing sales operations with full accountability for revenue, margins, and P&L performance
- Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management
- Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment
- Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings
- Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools
- Strategic, analytical, and operationally focused with strong executive communication skills
Job Qualifications
- Bachelor’s degree in business, finance, marketing, or a related field
- MBA strongly preferred
- 7-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry
- Proven success managing sales operations with full accountability for revenue, margins, and P&L performance
- Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management
- Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment
- Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings
- Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools
- Strategic, analytical, and operationally focused with strong executive communication skills
Job Duties
- Lead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines
- Own center sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales
- Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity
- Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline
- Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion
- Foster a high-performance, ethical sales culture through effective coaching, development, and field support
- Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI
- Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team
- Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices
- Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees’ complaints in coordination with HR, Legal, and Compliance
- Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary
- Support talent acquisition, onboarding, and retention of high-performing sales professionals across the region
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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