Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
enhanced paid time off
Paid training
fantastic company culture
Job Description
Crown Hotel & Travel Management, LLC is a prominent player in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering vibrant career growth opportunities. As a well-established hotel management company, Crown Hotel & Travel Management, LLC oversees various hotel properties and operations with a distinct focus on delivering superior customer service and maintaining high operational standards. Their emphasis on a strong company culture and employee development makes them an attractive employer for those seeking a rewarding career in hospitality. The company offers a diverse range of roles from front-line guest interactions to strategic hotel management... Show More
Job Requirements
- High school diploma or equivalent
- Previous front office supervisory and management experience
- Minimum one year customer service experience
- Experience with branded hotels
- Proficiency in Microsoft Word and Excel
- Valid driver’s license
- Ability to communicate effectively in English
- Ability to handle multiple tasks simultaneously
- Excellent organizational and time management skills
- Ability to walk and climb/descend stairs approximately 20% of the time
- Ability to kneel, reach, crawl and twist torso frequently
- Ability to lift and carry up to 20 pounds regularly
- Strong interpersonal skills requiring patience, tact and diplomacy
- Must maintain high standards of personal hygiene and appearance
Job Qualifications
- Previous front office supervisory or management experience in a hotel setting
- Experience in customer service for at least one year
- Experience working in branded hotels
- Ability to read and interpret safety rules, operating instructions and procedure manuals
- Proficiency in computer systems including Microsoft Word and Excel
- Effective presentation and communication skills with managers, clients and customers
- Strong knowledge of safety and security policies for guests and hotel property
- Excellent organizational and time management skills
- Ability to write reports, correspondences, memos and performance evaluations
- Basic math skills including calculations of discounts, proportions and percentages
- Problem-solving skills for practical and variable situations
- Ability to interpret written, oral or diagram instructions
- Must meet legal age requirements
- Possession of a valid driver’s license
- High school diploma or equivalent
- Ability to manage multiple tasks simultaneously
- Strong interpersonal and communication skills
- Ability to maintain high personal hygiene and appropriate appearance
Job Duties
- Hires, trains and supervises hotel team with focus on front desk agents
- conducts performance evaluations and coaches and counsels associates
- Maintains all hotel standards set by brand and management company
- Assists with scheduling, billing and accounts receivable responsibilities
- Plans, organizes, assigns and coordinates daily activities and special projects for staff to ensure guest service standards are met
- Regularly monitors payroll budget to align labor costs with forecasts
- Fields guest complaints and researches effective solutions
- Listens and assists to resolve rate conflicts and facility issues
- Inputs and retrieves data for file maintenance, correspondence and front office reports
- Conducts regular front office staff meetings for training and positive work environment
- Attends hotel staff meetings and coordinates with other department heads
- Establishes and maintains front office policies and enforces safety regulations
- Assigns duties and shifts, observes staff performance for policy adherence
- Cooperates with other department heads to ensure coordination
- Answers inquiries regarding hotel services and local information
- Processes advance registration payments
- Meets and personally greets VIP guests when possible
- Reviews group resumes, event schedules and reports for proper staffing
- Prepares and modifies weekly schedule according to business needs
- Reviews and approves daily payroll reports
- Submits and follows up on work orders for maintenance
- Performs subordinate duties when necessary
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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