General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
Paid Time Off
employee perks
Job Description
Hampton Inn & Suites Charlotte-Arrowood is a distinguished hotel located at 9110 Southern Pine Blvd., Charlotte, NC. As part of the Maya Hotels portfolio, this establishment is committed to delivering exceptional hospitality services and creating memorable guest experiences. Maya Hotels is a reputable company in the hospitality industry, managing several well-known hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diverse brand representation reflects Maya Hotels' dedication to excellence, quality customer service, and operational efficiency.
As an employer, Maya Hotels fosters a supportive and inclusive workplace culture that values teamwork... Show More
As an employer, Maya Hotels fosters a supportive and inclusive workplace culture that values teamwork... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or a related field preferred
- Minimum 3 years of hotel management experience
- Experience with Hilton, IHG, or Marriott brands preferred
- Strong leadership and people management skills
- Excellent budgeting and financial management abilities
- Strong customer service focus and guest relations experience
- Capability to work flexible hours including evenings and weekends
- Ability to manage multiple priorities in a fast-paced environment
- Ability to lift and carry up to 25 lbs occasionally
- Ability to stand and walk for extended periods
- Comfortable working in a dynamic hospitality setting
- Commitment to safety and regulatory compliance
Job Qualifications
- Bachelor’s degree in hospitality management, business, or a related field preferred
- 3+ years of hotel management experience
- Experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue
- Utilize financial data to maximize profitability and return on investment
- Leverage distribution channels and technology to enhance market share and revenue
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position
- Develop team member engagement programs aligned with brand service behaviors
- Implement and monitor succession planning to ensure strong future leadership
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies
- Lead by example and demonstrate Maya Hotels' core values
- Maintain compliance with brand standards, hallmarks, and license agreements
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty
- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies
- Act as a public relations representative, raising awareness of the hotel and brand in the local community
- Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals
- Lead the hotel’s recycling and sustainability efforts
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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