Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
performance bonuses
Professional Development
Employee wellness programs
Job Description
The hiring company is a leading operator in the attractions industry, managing single-site and cluster operations known for delivering exceptional guest experiences. With a focus on operational excellence, customer satisfaction, and financial performance, this organization has established itself as a trusted and innovative name in the entertainment and leisure sector. Committed to a guest-first approach, the company prides itself on creating memorable experiences that cater to diverse audiences including families and children. They foster a culture that values innovation, integrity, and inclusivity, positioning themselves as a forward-thinking leader in the attractions market. The role offered is for a General Manager,... Show More
Job Requirements
- Bachelor's degree in business, management, marketing, or a related field preferred
- Minimum of three years of management-level experience in a high-visitor-volume business
- Proven track record of delivering EBITDA targets for at least two years
- Experience working with children and families preferred
- Strong commercial and financial acumen with an operational mindset
- Demonstrated ability to drive business performance and achieve results
- Analytical and detail-oriented, with the ability to assess data while maintaining a big-picture view
- Resilient, confident, and able to challenge constructively with sound judgment
- Charismatic, creative leader who inspires innovation and engagement
- High energy with the discipline and focus to execute effectively
- Adaptable and flexible in fast-paced, changing environments
- Operates with integrity, purpose, and strong self-awareness
- Growth mindset with empathy and strong emotional intelligence
- Exceptional relationship-building, influencing, and negotiation skills
- Collaborative team player with the ability to contribute independently at a high level
- Strong commitment to exceptional guest service and customer experience
- Effective communicator who thrives in dynamic, high-pressure environments
Job Qualifications
- Bachelor's degree in Business, Management, Marketing, or a related field preferred
- Minimum of three years of management-level experience in a high–visitor-volume business
- Proven track record of delivering EBITDA targets for at least two years
- Experience working with children and families preferred
- Strong commercial and financial acumen with an operational mindset
- Demonstrated ability to drive business performance and achieve results
- Analytical and detail-oriented, with the ability to assess data while maintaining a big-picture view
- Resilient, confident, and able to challenge constructively with sound judgment
- Charismatic, creative leader who inspires innovation and engagement
- High energy with the discipline and focus to execute effectively
- Adaptable and flexible in fast-paced, changing environments
- Operates with integrity, purpose, and strong self-awareness
- Growth mindset with empathy and strong emotional intelligence
- Exceptional relationship-building, influencing, and negotiation skills
- Collaborative team player with the ability to contribute independently at a high level
- Strong commitment to exceptional guest service and customer experience
- Effective communicator who thrives in dynamic, high-pressure environments
Job Duties
- Drive a guest-first, data-driven culture to understand and anticipate guest needs
- Develop and execute a robust, multi-channel marketing strategy for products and experiences
- Segment and target customers, identifying new markets and audiences
- Role model guest-facing behaviors and act as a brand ambassador internally and externally
- Safeguard brand integrity across all PR and marketing activities
- Drive operational excellence to ensure attractions exceed guest expectations
- Ensure attractions operate at maximum efficiency with appropriate staffing levels
- Optimize revenue per capita, yield, and volume strategy across all channels
- Manage P&L performance, productivity strategy, and sustainable growth initiatives
- Deliver EBITDA growth, cost control plans, and long-term financial objectives
- Activate revenue levers and identify new growth and monetization opportunities
- Deliver capital projects on time, on budget, and in line with ROIC targets
- Drive innovation, proactively identify opportunities, mitigate risk, and adapt quickly
- Lead Health & Safety excellence, including risk management, business continuity, and crisis planning
- Maintain a low-risk operating environment with strong profit protection measures
- Drive employee engagement, meeting or exceeding company benchmarks
- Implement HR, talent management, DEI&A, wellbeing, and CSR initiatives
- Develop diverse talent pipelines, succession planning, and high-performance teams
- Lead with visibility, embody company values, and foster a culture of openness and safety
- Cascade relevant information effectively across teams
- Execute organizational change programs and group-wide best practices
- Build and sustain external partnerships with nonprofits, local businesses, and authorities
- Leverage customer insight, analytics, and route-to-purchase understanding to inform decision-making
- Manage leaders across diverse functions and operate effectively in matrixed environments
- Demonstrate proven leadership in complex operational businesses at varying stages of growth
- Perform additional duties as reasonably required within the scope of the role
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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