Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,700.00 - $68,300.00
Work Schedule
Standard Hours
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and industry leadership. Managing over $15 billion in assets and featuring a global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate Hotels has established itself as a powerhouse in the hospitality sector. This dynamic company has been innovating and evolving for over 30 years, consistently showcasing excellence in property cycle management from initial planning stages to development, recapitalization, and disposition. The firm also excels at cultivating a diverse mix of properties that include bespoke lifestyle hotel brands,... Show More
Job Requirements
- Full-time employment
- experience managing hotel departments
- strong leadership and communication skills
- knowledge of hotel budget and financial processes
- ability to work flexible hours including weekends and holidays
- proficiency in Microsoft Office and hospitality software
- compliance with company policies and standards
- physical ability to perform light work
- commitment to guest satisfaction and team development
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or 4-year college degree with 4 to 5 years related experience
- or 2-year college degree with 5 to 6 years related experience
- able to exert up to 20 pounds of force occasionally and/or 10 pounds frequently
- maintain warm and friendly demeanor at all times
- effective verbal and written communication with employees and guests
- skilled at listening understanding and clarifying concerns
- able to multitask and prioritize departmental functions
- approach encounters with attentive friendly courteous and service orientation
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming including nametags
- comply with Highgate Hotel standards and regulations for safe efficient operations
- effective problem handling including anticipating preventing identifying and solving issues
- able to understand and evaluate complex information from various sources
- maintain confidentiality of information
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions presented by managers and self
- meet all financial review dates and corporate directed programs timely
- hold monthly financial review with department managers and supervisors
- ensure department heads maintain budgeted productivity levels and checkbook accounting procedures
- develop managers for future advancement through training programs
- conduct daily HHBR meeting with Director of Sales focusing on prospecting and account calls
- participate in hotel sales including client meetings and hosting events
- cover M.O.D. shifts as scheduled
- maintain direct contact and monitor development of management trainees
- adhere to all Highgate Hotel policies and train new managers for compliance
- assist in hotel budget process
- ensure training in service standards and compliance to garden standard weekly training
- create a positive team-oriented guest-focused environment through employee development
- inspect rooms regularly with housekeeping and engineering
- ensure invoice processing daily using A/P process
- coordinate timely submission of financial documents to corporate office
- oversee cleanliness and maintenance through inspections and preventive programs
- ensure employees maintain attentive friendly courteous efficient guest interactions
- forecast monthly hotel financial position analyzing revenues and expenses
- conduct management interviews and hiring procedures
- conduct performance appraisals and ensure compliance
- motivate coach counsel and discipline management personnel
- perform other duties requested by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of employees
- meet clients on property assisting sales efforts
- be present in public areas during peak times greeting guests
- ensure security and monthly audit procedures for hotel safe
- conduct monthly credit meetings and participate in credit and collection policies
- complete required corporate training and certifications
- ensure all scheduled meetings occur on property
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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