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Scenthound

General Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $23.00 - $26.00
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Work Schedule

Standard Hours
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Benefits

Bonus based on performance
Employee Discounts
free uniforms
Opportunity for advancement
Paid Time Off
Profit sharing
Training and Development

Job Description

Scenthound is a pioneering company in the pet care industry, committed to providing exceptional health and wellness services for dogs. Known for its innovative approach to pet grooming and wellness, Scenthound combines the convenience of technology with high-quality care to ensure every dog receives tailored treatments and attention. The company focuses on creating a supportive and enriching environment not only for pets but also for its team members, fostering a culture of growth, integrity, and compassion. Scenthound operates through a chain of scent wellness centers, where each location is termed a Scenter, staffed with dedicated professionals passionate about dog health... Show More

Job Requirements

  • Management experience
  • Customer service experience in retail or restaurant settings
  • Ability to lift up to 70 pounds
  • Physical stamina to stand for long periods
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Job Qualifications

  • Management experience
  • Customer service experience in retail or restaurant settings
  • Leadership skills including coaching and mentorship
  • Ability to recruit, hire, and manage a team effectively
  • Problem-solving skills
  • Attention to detail
  • Time-management skills with scheduling proficiency
  • Computer and technology proficiency
  • Accountability and commitment to quality service

Job Duties

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations
  • resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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