Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $71,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) matching
short-term disability
long-term disability
Parental leave
Bereavement leave
flexible vacation policy
cell phone stipend
Job Description
SSA Group is a distinguished company with 50 years of industry experience, specializing in providing integrated services to zoos, aquariums, museums, and various other cultural attractions across the United States. The company focuses on enhancing revenue opportunities for its partners by managing dining, retail, admissions, and other related services. Rooted deeply in values such as sustainability, inclusivity, and innovation, SSA Group is committed to transforming the cultural attraction industry while setting high standards for operational excellence. Known for its family-founded principles and a dedication to client missions, SSA Group not only delivers best practices but customizes these practices for each... Show More
Job Requirements
- High school diploma or equivalent
- minimum five years operations management experience
- two years management experience in cultural, iconic, amusement or museum attraction a plus
- must be 18 years or older
- physical ability to stand for extended periods and lift up to 35 pounds
- ability to work varied hours including nights, weekends and holidays
- strong interpersonal and communication skills
- proven leadership skills
- exceptional problem solving and organizational abilities
- knowledge of computer office functions
- ability to uphold company policies
- flexibility in fast-paced environment
- commitment to sustainability and inclusivity
- ServSafe certification preferred but not required
Job Qualifications
- Strong interpersonal and communication skills
- proven leadership with team building and partnership development
- exceptional problem solving and decision making skills
- organizational skills
- financial management skills including budgeting and forecasting
- merchandising and analytical skills
- ability to remain flexible in fast-paced environment
- basic computer knowledge and skills
- knowledge of local, state and federal laws
- understanding of contractual obligations
- experience in a management role of cultural, iconic, amusement, or museum attraction preferred
- ServSafe certification a plus
- ability to promote inclusivity and sustainability
- understanding of guest service excellence
- experience managing payroll and controllable expenses
Job Duties
- Coach, supervise, direct all department managers so operational needs are met on a daily basis
- schedule management personnel as necessary
- assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc
- host all meetings for management team and conduct training sessions as needed
- work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and cost of goods
- act as main liaison between the Client and SSA
- maintain a close relationship with direct client report and the client's staff to ensure a positive working relationship
- responsible for close liaison with marketing to drive company efforts, guest experience and operational output
- attend Client meetings and report monthly to the Regional Manager(s)
- remain knowledgeable of and manage in accordance with all applicable local, state and federal laws
- maintain a clean, safe and organized work environment
- uphold and demonstrate a complete understanding of company policies and procedures
- accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses
- ensure that all fiscal deadlines are met to HQ
- manage final check on all invoices processed through account
- provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages
- complete business assessment with comparable market pricing
- forecast weekly sales, complete and maintain sales analysis
- manage payroll and controllable profit within established guidelines
- minimize controllable costs associated with the operation
- perform SSA EXTRA Guest Service to ensure memorable experiences
- responsible for day to day functions of all applicable departments
- maintain knowledge and implementation of contract between SSA and Client
- support progressive discipline documentation through ongoing establishment with management team and staff
- keep operating manuals up to date
- review and approve all plans for major special events
- manage the design and implementation of all menus and pricing
- take active role in long-range planning for all department programs
- manage all capital projects to client and SSA expectation
- manage all business legal needs through communication with HQ
- ensure employee integration and exit are managed appropriately
- promote an inclusive and supportive approach at the Unit
- assure editorial role on all unit publications
- ensure unit strives to be an example for company and client guidelines in sustainability and conservation
- support SSA/Unit in driving community effort through hiring, engagement, and giving back
- perform other tasks as deemed necessary
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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