Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Paid Time Off
401(k) Plan
Stock options
Bonuses
Job Description
Landing is a pioneering company that has transformed the apartment rental industry by introducing a flexible living model that caters to the modern renter's needs. Established in 2019, Landing operates as a membership-based housing platform that provides access to a diverse network of apartments across more than 35 markets. This innovative approach allows consumers to rent apartments without the traditional hassles such as deposits or long-term commitments, thus making the renting process seamless, stress-free, and exceptionally user-friendly. With a mission to redefine apartment living, Landing integrates technology and customer-centric services to create a membership program that opens doors to a... Show More
Job Requirements
- This is an in-market position
- 1+ years of management experience
- exceptional communication and interpersonal skills
- ability to thrive in high-growth environments and evolving startup atmospheres
- strong organizational and leadership qualities
- ability to work independently and drive results with minimal supervision
- willingness to work flexible hours including weekends and after hours due to guest inquiries and reservations
- obsession with customer experience and satisfaction
Job Qualifications
- Bachelor's degree or equivalent experience
- 1+ years of management experience
- strategic thinking and ability to see the big picture while managing details
- exceptional communication and interpersonal skills
- strong organizational and leadership qualities
- experience using data and metrics to drive improvement
- proven ability to work independently and earn trust of leadership
- hands-on mentality and proactive ownership style
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- form partnerships with and oversee property housekeeping teams
- evaluate property and home condition ensuring inventory meets Landing standards
- oversee market metrics
- monitor and resolve member support tickets through all member communication channels
- act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- simultaneously complete multiple daily tasks and build processes for the future
- evaluate market performance against key performance indicators including Net Promoter Score Customer Satisfaction Survey Cleaning Quality and Market Growth
- build weekly market performance reports and present to Field Operations leaders
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: