Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,200.00 - $72,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
Flexible spending account
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
accident insurance
critical illness insurance
Job Description
Pet Resorts is a leading pet care company specializing in providing luxurious and high-quality pet resort services. Located in Lee's Summit, Missouri, Pet Resorts is part of National Veterinary Associates (NVA), the largest private owner of companion animal veterinary hospitals and pet resorts in North America. With over 1300 locations across the continent, NVA has established a strong reputation for excellence in animal care and customer service. Pet Resorts operates in an $8+ billion industry that is experiencing steady growth driven by pet humanization trends and increased demand for premium pet services. As a company deeply rooted in community engagement... Show More
Job Requirements
- High school degree or equivalent
- 3-5 years management experience with profit and loss responsibility
- availability to work 45-50 hours weekly including evenings and weekends
- valid driver's license with current insurance including comprehensive and collision coverage
- ability to transport pets during emergencies
- proficiency in Microsoft Office Suite and POS software
- ability to work both front and back of house roles
- strong leadership and communication skills
- ability to manage and influence workplace change
- preferred experience in restaurant, retail, veterinary, or hospitality management
- bilingual skills considered an asset
Job Qualifications
- High school degree or equivalent
- bachelor’s degree equivalent education and experience preferred
- minimum 3-5 years management experience including profit and loss responsibility
- strong leadership and team management skills
- proficiency with Microsoft Office and point of sale software
- experience in front and back of house operations
- excellent verbal and written communication
- commitment to personal development and business operations knowledge
- ability to influence community engagement and marketing
- passion for animal care
- valid driver's license
- bilingual skills a plus
- hospitality, retail, restaurant, or veterinary management experience preferred
Job Duties
- Understand and communicate the company's mission, values, and objectives
- provide leadership and direction across all site aspects including financial management, customer service, pet care, and team management
- develop and implement comprehensive sales strategies aligned with company objectives
- create operational plans to achieve sales, labor, expense, and budget targets
- maintain operational excellence and compliance with company policies
- recognize and reward outstanding team performance
- analyze financial data and KPIs to optimize business performance
- execute local and corporate marketing plans to generate sales leads
- engage community and cultivate relationships to increase lead generation
- manage team recruitment, onboarding, training, and performance
- lead the resort in delivering exceptional customer service and satisfaction
- ensure resort cleanliness, maintenance, and safety standards
- lead shifts as Manager on Duty and make staffing decisions based on business demands
- enforce operational checklists, audits, and reporting
- foster a positive team culture and resolve employee concerns promptly
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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