Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Professional Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a substantial footprint that spans across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management, Highgate Hotels operates a global portfolio of more than 400 hotels, renowned for its innovative approaches and industry-leading service standards. Established over 30 years ago, the company has continually evolved, successfully integrating bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that feature contemporary programming and digital proficiency. Highgate’s forward-thinking leadership and extensive experience make it a trusted partner for top hotel ownership... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- or 4-year college degree and 4 to 5 years related experience
- or 2-year college degree and 5 to 6 years related experience
- Light work exerting up to 20 pounds occasionally and up to 10 pounds frequently
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Ability to listen, understand, and clarify concerns of employees and guests
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and safety regulations
- Effectiveness in handling problems proactively
- Ability to understand and evaluate complex information
- Maintain confidentiality
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or 4-year college degree and 4 to 5 years related experience
- or 2-year college degree and 5 to 6 years related experience
- Light work exerting up to 20 pounds occasionally and up to 10 pounds frequently
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Ability to listen, understand, and clarify concerns of employees and guests
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and safety regulations
- Effectiveness in handling problems proactively
- Ability to understand and evaluate complex information
- Maintain confidentiality
- Perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions following Highgate Hotel standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers, M.I.D.'s and supervisors
- Ensure all department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency training and corporate sponsored programs
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales, meeting clients, hosting events, and maintaining client relationships
- Participate in required M.O.D. coverage as scheduled
- Monitor development of management trainees
- Adhere and train staff on Highgate Hotel policies, procedures and standards
- Oversee and assist in hotel budget process
- Ensure training in service standards in each department
- Foster a positive team environment focusing on guest satisfaction
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices via A/P process
- Deliver monthly financial reports to Corporate Office as per accounting calendar
- Maintain cleanliness and maintenance of physical property
- Ensure employees provide attentive, friendly, and courteous service
- Forecast monthly financial position including revenues and expenses
- Conduct management interviews and ensure compliance with hiring standards
- Interview all final management candidates prior to offers
- Perform Executive Committee performance appraisals and enforce compliance
- Motivate, coach, counsel, and discipline management personnel as per SOP
- Perform additional duties requested by Vice President or Regional Director
- Ensure fair and equitable employee treatment
- Meet and support clients to aid sales efforts
- Be present in public areas during peak times to engage guests
- Ensure security and monthly audits of hotel safe
- Conduct monthly credit meetings and enforce credit policies
- Complete required corporate training and certifications
- Ensure all scheduled meetings occur on property
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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