Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts, a part of National Veterinary Associates (NVA), is seeking a dedicated and experienced General Manager (GM) to lead its Lee's Summit, Missouri location. NVA, headquartered in Austin, Texas, is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, boasting over 1300 facilities. The company continues to grow rapidly through acquisitions and new openings, competing in a booming $8+ billion industry fueled by pet humanization trends and increased demand for premium pet care and luxury services. This background sets the stage for the General Manager role, a leadership position crucial to maintaining Pet Resorts'... Show More
Job Requirements
- high school degree or equivalent
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage workplace change
- strong profit and loss management abilities
- proficiency with microsoft office suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver’s license and current insurance including comprehensive and collision coverage
- willingness to transport a pet during an emergency
- restaurant, retail, veterinary or hospitality management experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor degree or equivalent education and experience preferred
- minimum 3-5 years of management experience including profit and loss management
- excellent written, verbal and hands-on team management skills
- enthusiastic animal lover and brand ambassador
- commitment to personal development and learning about business operations
- ability to influence resort direction and community outreach
- proficiency with microsoft office suite and point of sale software
- experience in restaurant, retail, veterinary or hospitality management preferred
- bilingual skills a plus
Job Duties
- understands and communicates the companys mission, values, and objectives
- provides the direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management
- develops and implements a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives
- creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management
- communicates concerns and needs to the market leader and/or the regional leader
- responsible for maintaining operational excellence within their resort
- responds to directives accurately and promptly, ensuring the same level of compliance from the resort team
- recognizes and rewards outstanding performance of resort team members
- demonstrates exceptional leadership behaviors
- develops resort leads understanding of financial reports, enabling them to make informed decisions
- executes corporate and local marketing plans for sales lead generation
- identifies and cultivates relationships with local businesses and referral sources to generate new leads
- manages recruitment, onboarding, and training programs
- coaches, counsels and directs team members and resort leads
- strives for excellent resort customer service experiences
- ensures adequate shift coverage and staffing
- oversees hiring and training practices
- trains management teams to resolve service issues
- manages team performance and enforces personnel policy
- creates a culture of engagement and retention
- adheres to company policies and procedures including OSHA and cash handling
- maintains resort maintenance, cleanliness and inventory standards
- leads shifts as manager on duty
- executes daily audits and enforces checklists and reporting
- owns action plan for hot spot management and drives resort level actions
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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