Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Norfolk Downtown is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown significantly, now managing a $5.0 billion portfolio consisting of 148 premium-branded hotels across 37 states and 106 cities. MCR operates over 22,000 guestrooms and employs more than 7,000 team members nationwide. The company manages a diverse range of properties, including hotels under 9 Marriott brands, 8 Hilton brands, and several independent hotels. Recognized for its innovation and excellence, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received prestigious awards such... Show More
Job Requirements
- Must be 18 years of age or older
- previous supervisory experience preferred
- ability to stand or remain stationary for long periods
- ability to lift and transport up to 25 pounds
- proficiency in reading, writing, and speaking English
- ability to operate office machinery and technology
- willingness to travel if required
- adherence to safety protocols
- ability to follow established work schedules
- suitable to work under high-pressure environments
- valid driver’s license
- willing to work varied shifts including weekends and holidays
- educational qualifications as preferred
- ability to perform physical job demands
- must be able to perform essential functions with or without reasonable accommodation
Job Qualifications
- Positive can-do attitude
- ability to follow established guidelines and procedures
- strong evaluation and decision-making skills
- ability to work well under pressure while maintaining composure
- effective listening and conflict resolution skills
- basic financial and arithmetic skills
- attention to detail and ability to meet deadlines
- proficiency with Windows and company-approved software
- clear communication skills
- leadership in hospitality and guest service
- must meet legal age requirements to serve alcohol where applicable
- valid driver’s license
- basic market knowledge
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- supervisory experience preferred
- progressive hospitality or service industry experience preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay
- use guests' names to ensure they feel welcomed
- work collaboratively to achieve great guest satisfaction scores
- manage challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support all groups and events at the hotel
- ensure proper use of relevant technology
- answer incoming calls with friendly and professional phone etiquette
- keep all front and back of house areas clean and organized
- participate in cleaning guest rooms and public spaces as needed
- greet guests while cleaning to maintain hospitality
- complete all operational checklists accurately and on time every shift
- ensure accurate and timely shift handover reports
- maintain a clean, approved uniform and present oneself professionally
- communicate clearly, honestly, and professionally with team members
- exhibit a can-do attitude and willingness to meet business needs
- collaborate with team members to create a welcoming environment and positive workplace
- conduct daily supervision walkthroughs of guest rooms and public areas
- onboard new team members effectively
- complete auditing and night audit processes according to policy
- prepare and upload daily reports promptly
- ensure adherence to brand quality assurance standards
- enforce uniform and safety standards
- certify all fire and life safety inspections are current
- confirm preventative maintenance tasks are completed
- manage work schedules and shift coverage
- foster a culture of learning and safety
- provide training and coaching to staff
- manage time clock reviews
- oversee purchase order and invoice approval processes
- maintain inventory and storage according to program
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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