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Potbelly

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
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Work Schedule

Flexible
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
FSA and HSA with employer contribution
Commuter benefit Program
Retirement savings 401(k) with company match
Employee assistance program
Paid Time Off
Discount Program
Flexible work schedule
Career growth opportunities

Job Description

Potbelly is a well-established and beloved fast-casual restaurant chain known for its warm, inviting atmosphere and delicious sandwiches. The company prides itself on fostering a culture of belonging, teamwork, and good vibes, making every Potbelly location a fun and engaging place for both customers and team members. With a commitment to quality food and exceptional customer service, Potbelly has grown its reputation as a community-focused dining destination. They offer a range of benefits to support employee well-being, including competitive salary packages, health benefits, and career growth opportunities. Potbelly is an inclusive and equal opportunity employer where diversity and respect are... Show More

Job Requirements

  • Open availability
  • willingness to work a minimum of 45 hours per week
  • ability to maintain deadlines and prioritize while running an effective shift
  • ability to handle physical demands including standing and walking for extended periods
  • ability to lift up to 50 pounds occasionally
  • must obtain and maintain food safety certification
  • Illinois applicants required to complete certification through Illinois Department of Public Health within 30 days of employment
  • must meet and maintain all eligibility requirements
  • strong organizational skills and ability to multitask
  • ability to effectively delegate and manage teams
  • ability to comply with health and safety standards

Job Qualifications

  • Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
  • strong written and verbal communication skills
  • ability to build and develop strong teams and handle conflict resolution
  • strong interviewing skills
  • ability to write effective schedules and maintain labor goals
  • Microsoft Office skills
  • strong business acumen
  • ability to understand and interpret financial reports
  • experience working in a fast-paced environment
  • customer service oriented
  • friendly and approachable
  • problem-solving skills
  • ability to manage potential allergens
  • ability to handle high noise levels
  • ability to stand and walk for 8-9 hours or as needed
  • ability to lift up to 10 pounds frequently and up to 50 pounds occasionally

Job Duties

  • Train, coach, and develop all shop team members to realize their potential
  • assess staff abilities and create and implement effective development plans
  • interview, select and hire great people who represent Potbelly values
  • develop and maintain a positive shop culture that fosters attraction and retention
  • effectively schedule associates, certified trainers and shift leaders
  • update communication board with critical shop information
  • hold regular meetings with key shop staff
  • delegate tasks to team and ensure a high standard of execution
  • ensure all security procedures are followed
  • ensure back-of-the-house procedural standards are met
  • count drawers and follow proper daily cash handling procedures
  • drive neighborhood shop marketing and promotions to maximize sales potential
  • control cost of goods, variances and inventories within the shop
  • create a marketing plan and lead local shop marketing to increase sales
  • control assigned P&L line items
  • spend 80-90% of time on the shop floor in the front of the house
  • maintain deadlines and prioritize while running an effective shift
  • comply with health and safety standards for food, cleanliness and safety
  • handle customer complaints and issues effectively
  • perform others duties as assigned

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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