Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
Flexible vacation plan
short-term disability
long-term disability
Pregnancy parental leave
paid bereavement leave
cell phone stipend
Accrued Paid Sick Leave
Job Description
SSA Group is a leading company specializing in managing services for cultural attractions including zoos, aquariums, museums, and other similar venues across the United States. With a legacy spanning 50 years, SSA Group has established itself as a pioneer in the industry, offering integrated solutions for dining, retail, admissions, and more. The company’s mission centers on increasing revenue opportunities for its partners while adhering to pillars such as sustainability, inclusivity, and innovation. SSA Group prides itself on its family-inspired foundation, reflecting a sense of love and dedication in all aspects of its operations. This approach ensures that each partner receives... Show More
Job Requirements
- Strong interpersonal and communication skills
- Proven leadership with team building and development
- Exceptional problem solving and decision making
- Demonstrates financial management and analytical skills
- Flexible in a fast-paced environment
- Computer knowledge for basic office functions
- Physical ability to stand for extended periods and handle 35 lbs
- Willingness to work varied hours including nights, weekends, and holidays
- Must be 18 or older
- Five years operations management experience
- Two years management experience in cultural or museum attractions a plus
- ServSafe certified a plus.
Job Qualifications
- Bachelor’s degree preferred but not required
- Minimum five years of operations management experience
- Experience in cultural, iconic, amusement, or museum attraction environments preferred
- Proven leadership and team-building skills
- Strong financial management and analytical abilities
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of basic office computer functions
- ServSafe certification a plus
- Commitment to sustainability and inclusivity principles
- Ability to lead training and development programs
- Experience managing budgets, payroll, and inventory
- Demonstrated problem-solving and decision-making skills
- Ability to foster positive client and community relationships
- Knowledge of local, state, and federal regulations applicable to operations.
Job Duties
- Coach and supervise department managers to meet daily operational needs
- Schedule management personnel as necessary
- Develop training standards for alcohol service, customer service, safety, and harassment
- Host meetings and conduct training sessions for the management team
- Track and manage inventory and cost of goods with department heads
- Act as liaison between Client and SSA
- Maintain positive client relationships
- Collaborate with marketing to enhance guest experience and operations
- Attend client meetings and report to the Regional Manager
- Manage unit’s compliance with local, state, and federal laws
- Maintain clean, safe, and organized work environment
- Enforce company policies and procedures
- Oversee financial management including budgeting and forecasting
- Ensure timely submission of fiscal reports and invoices
- Provide detailed operational reports to Regional Manager
- Conduct business assessments to drive revenue
- Forecast sales and maintain sales analysis
- Manage payroll and controllable expenses strategically
- Achieve sales and budget goals
- Minimize controllable operational costs
- Implement SSA EXTRA Guest Service standards
- Manage day-to-day departmental functions
- Uphold contract compliance with discretion
- Support staff discipline and maintain operating manuals
- Review and approve plans for special events
- Manage menu design and pricing
- Participate in long-term planning of departmental programs
- Oversee capital projects
- Communicate with HQ on legal matters
- Manage employee integration and exit procedures
- Promote inclusivity and support within unit
- Oversee unit publications
- Lead sustainability and conservation efforts
- Engage in community involvement initiatives
- Perform additional tasks as needed.
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: