Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Performance bonus
Career Development
Job Description
WHSmith is a prominent global travel retailer with a rich history and a strong international presence. The company operates over 1,700 stores across 30 countries and is recognized for offering a wide range of specialty retail products primarily located in airports, resorts, and other travel-related venues. WHSmith North America, which includes Marshall Retail Group (MRG) and InMotion, commands more than half of the company’s international store portfolio. Within North America, the company’s retail stores are strategically situated in high-traffic areas such as airports, including the Los Angeles International Airport (LAX), serving the needs of travelers and ensuring a convenient and... Show More
Job Requirements
- Bachelor's degree preferred
- high school diploma required
- 3+ years of multi-unit leadership experience in a retail environment
- strong understanding of retail financial metrics KPIs sales forecasting inventory management shrink control etc
- proficiency in Microsoft Office Suite Word Excel PowerPoint
- passion for customer service and results-driven leadership
- strong communication skills both verbal and written
- self-motivated highly organized and able to manage multiple priorities efficiently
- proven ability to lead and inspire teams fostering a positive and performance-driven work culture
Job Qualifications
- Bachelor's degree preferred
- 3+ years of multi-unit leadership experience in a retail environment
- strong understanding of retail financial metrics KPIs sales forecasting inventory management shrink control etc
- proficiency in Microsoft Office Suite Word Excel PowerPoint
- passion for customer service and results-driven leadership
- strong communication skills both verbal and written
- self-motivated highly organized and able to manage multiple priorities efficiently
- proven ability to lead and inspire teams fostering a positive and performance-driven work culture
Job Duties
- Oversee and manage store performance including sales shrink control and controllable expenses
- recruit hire and develop high-performing store teams ensuring progressive improvement in store operations
- coach and mentor Store Managers providing guidance to improve leadership skills and business results
- maintain strong relationships with property management to address operational concerns and ensure store compliance
- ensure compliance with all company policies and procedures holding teams accountable for execution
- utilize performance appraisals ongoing coaching and development plans to cultivate a high-performing management team
- ensure financial controls and accountability maintaining accurate financial documentation and records
- foster an exceptional customer experience by ensuring stores are clean well-stocked and visually appealing
- communicate effectively with the District Manager addressing any operational or employee-related issues
- partner with the Buying team to optimize inventory levels ensuring the right stock mix to drive sales
- oversee merchandising execution ensuring stores adhere to brand standards and visual merchandising guidelines
- lead by example setting the tone for excellence in customer service sales and team engagement
- perform other duties as assigned to support company goals
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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