Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Grand Sierra Resort is a premier full-service gaming and hospitality establishment located in Reno, Nevada. This expansive resort caters to a wide range of guests, featuring over 500 hotel rooms and more than 1000 slot machines, making it a leading destination for entertainment and relaxation in the region. With its vibrant casino floor, luxurious accommodations, acclaimed dining options, and various entertainment venues, Grand Sierra Resort strives to provide an unparalleled experience for visitors seeking both excitement and comfort. This resort is committed to exceeding guest expectations through its dedication to high-quality service, innovative amenities, and a dynamic team of professionals... Show More
Job Requirements
- Minimum 15 years of resort and gaming operations management experience with at least 10 of those years being in a senior leadership role in a large-scale, fast paced, full amenity gaming resort
- Bachelor’s degree in business administration, hospitality or similar field
- Experience overseeing non-gaming departments
- Must be able to maintain appropriate gaming license and alcohol awareness card
- Must be a minimum of 21 years of age
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
Job Qualifications
- Minimum 15 years of resort and gaming operations management experience with at least 10 of those years being in a senior leadership role in a large-scale, fast paced, full amenity gaming resort
- Experience overseeing non-gaming departments
- Bachelor’s degree in business administration, hospitality or similar field is required
- Proficient in Microsoft Office products: Project, Word, Excel, Power Point, Publisher, Teams, and Outlook
- Excellent time management, problem solving and organizational skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Strong clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, independent judgment, and decision making skills
Job Duties
- Develop and implement strategic plans for the casino consistent with the companys strategic vision
- Provide leadership in the development and monitoring of budgets and division operations to produce both short-term and long-term profitability
- Direct and manage all functions performed within the hotel division as well as other divisions across the resort
- Monitor and report financial gain/loss as part of the daily operating report
- Work to develop executive level reporting to ensure and maintain industry best practices
- Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction
- Ensure quality hiring, training, and succession planning processes that encompass GSR standards
- Ensure regulatory compliance through established policies, procedures and audits, with emphasis on gaming control board regulations
- Establish parameters that empower managers/directors to accomplish the duties of their assigned positions
- Availability to be a strong executive presence on evenings and weekends
- Conduct staff meetings on a regular basis to drive department progress on projects and assignments
- Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting Grand Sierra Resorts commitment to excellent guest service
- Direct the development, execution, and measurement of guest service within all divisions to ensure consistency with luxury service standards
- Develop new service techniques designed to maximize guest satisfaction while minimizing operating costs
- Develop cost proposals and estimates for equipment, systems, and procedural changes as needed
- Direct the research, development, implementation, and evaluation of new products, services, promotions, technology, processes, and concepts for new and existing venues which contribute to competitive position within the market
- Take a proactive approach when dealing with guest and team member concerns, and solicit feedback for continued improvement
- Collaborate with all departments to maximize synergies and share best practices
- Any other duties as assigned within the scope of this position
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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