Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
Performance bonus
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
Paid Time Off
Career advancement opportunities
Landing stays
Job Description
Landing is a dynamic company specializing in providing exceptional member experiences within the property management and hospitality industry. With a focus on creating seamless and comfortable living environments, Landing stands out by combining innovative technology with personal service to offer a superior lodging experience. The company’s Field Operations team plays a critical role in ensuring that members enjoy outstanding stays by managing all aspects of property operations and customer interactions. Landing is headquartered in Birmingham, AL, and operates markets like Fort Worth with a commitment to high standards and continuous improvement. Their professional environment fosters growth, innovation, and a customer-centric... Show More
Job Requirements
- This is an in-market position
- 1+ years of property management, hospitality experience, Food and Beverage, Guest services or Customer service
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Strategic doer with an ability to see the big picture and attention to detail
- Obsession with customer experience and satisfaction
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Hands-on mentality to jump in and get things done
Job Qualifications
- 1+ years of property management, hospitality experience, Food and Beverage, Guest services or Customer service
- Strong organizational and leadership qualities
- Exceptional communication and interpersonal skills
- Experience using data and metrics to drive improvement
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- An obsession with customer experience and satisfaction
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Strategic thinker with a hands-on mentality
Job Duties
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
- Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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