Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,500.00 - $69,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
Job Description
Tim Hortons is a leading quick-service restaurant chain renowned for its coffee and baked goods, offering a warm and inviting atmosphere for guests across numerous locations. Established with a commitment to quality, community, and customer service, Tim Hortons has grown to become a beloved brand in the food service industry. The company is dedicated to maintaining operational excellence, delivering outstanding guest experiences, and fostering a positive workplace for its employees. With a focus on innovation and continuous improvement, Tim Hortons strives to uphold its reputation as a trusted name in the fast-food sector.\n\nThe General Manager role at Tim Hortons is... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in restaurant management or related field
- familiarity with point of sale systems and payroll administration
- ability to work flexible hours including weekends and holidays
- physical capability to meet the role's demands such as frequent standing and lifting
- strong commitment to health and safety compliance
- excellent time management skills
Job Qualifications
- Proven experience in restaurant or retail management
- strong leadership and team development skills
- excellent communication and interpersonal skills
- knowledge of financial management and budgeting
- understanding of health and safety regulations
- ability to handle guest complaints professionally
- experience with performance management and staff training
- ability to implement company policies and procedures
- skilled in waste management and security
- strong organizational and problem-solving abilities
Job Duties
- Ordering supplies and overseeing building maintenance, cleanliness and security
- accountable for production of Always Fresh standards and waste levels
- using restaurant specific information from the Continuous Performance Plan, plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls food, paper and labour costs in the restaurant, and administers payrolls
- accountable for recruiting new team members, performance management including training and developing new and existing team members, and motivating and encouraging team to achieve targets
- builds the restaurants bench strength by identifying and developing high potential employees for progression to the next level
- sets goals and objectives for his or her team
- ensures open door policy for all team members
- has excellent communication skills and ensures ongoing day to day communication with all shifts through communication log or other means
- provides open communication with General Manager and Restaurant Owner
- responsible for restaurant compliance with all applicable legislation
- ensures high standards of guest experience are maintained and demonstrated as a top priority
- implements and instills in their teams company policies, procedures, ethics
- handles guest complaints and queries with professionalism and concern
- prepares reports and other performance analysis documentation
- establishes relationships with the local community and undertakes activities which comply with the companys corporate social responsibility programs
- establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
- provides leadership and direction around waste management procedures
- familiar with and works in compliance with occupational health and safety legislation
- uses or wears personal protective equipment or clothing as required
- does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- knows understands and follows safe work practices and procedures
- ensures restaurant has a health and safety program in place
- takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
- conducts regular workplace inspections
- responds to and corrects unsafe acts and conditions
- reports work related injuries and illnesses to the appropriate internal and external authorities
- performs accident investigations for all work related injuries and illnesses
- enforces employee compliance in regard to the restaurants health and safety policies and procedures
- initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
- keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
- makes recommendations for improvement to the restaurants health and safety practices and program
- frequent reaching above waist, chest and shoulder level as well as below waist level
- frequent to continuous need for manual dexterity of both hands handling gripping fine finger control etc.
- continuous standing on tiled surfaces for all tasks
- ability to stand for long periods of time without a break
- frequent hip flexion while walking for all tasks
- occasional lifting of boxes of supplies or products weighing from
- occasional lifting of milk crates weighing between 5 to 30 pounds vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height
- frequent exposure to cold below freezing and high heat temperatures walk-in refrigerator and freezers ovens
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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