Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $88,000.00 - $98,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k) Plan
stock purchase plan
short-term disability
long-term disability
Life insurance
Free travel
Job Description
JetBlue Airways is a recognized leader in the airline industry, committed to delivering exceptional customer service and maintaining operational excellence across its stations. As a major player in the transportation sector, JetBlue prides itself on a culture rooted in values of safety, caring, integrity, passion, and fun. The company operates with a strong emphasis on safety management systems and compliance with federal regulations, enabling it to provide a secure and enjoyable travel experience for its passengers. With a focus on innovation and community engagement, JetBlue also invests heavily in the development of its crewmembers, fostering leadership and growth within its... Show More
Job Requirements
- High school diploma or general education development (GED) diploma
- six (6) years of leadership experience
- proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
- ability to maintain a poised demeanor while working in a fast-paced environment
- experience in engaging all people and all types of personalities and agendas
- ability to establish credibility and to be decisive
- ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal
- results oriented with the ability to balance other business
- strong analytical, numerical, and reasoning abilities
- possess and maintain a valid driver license and a driving record that meets JetBlue Airways’ insurance standards
- willing to travel and/or work variable hours, including weekends and irregular shifts
- must be able to acquire and maintain a valid security identification display area (SIDA) badge
- depending on location, may need to acquire and maintain a United States Customs Clearance
- available for overnight travel (10%)
- must pass a ten (10) year background check and pre-employment drug test
- must be legally eligible to work in the country in which the position is located
- authorization to work in the US is required
- this position is not eligible for visa sponsorship
- for internal candidates, good standing in attendance, performance and safety
Job Qualifications
- High school diploma or general education development (GED) diploma
- six (6) years of leadership experience
- proficiency with Microsoft Office suite
- ability to maintain a poised demeanor in a fast-paced environment
- strong communication skills at various levels of the organization, both written and verbal
- experience engaging diverse personalities and agendas
- ability to establish credibility and decision-making skills
- strong analytical, numerical, and reasoning abilities
- valid driver license and compliance with insurance standards
- ability to acquire and maintain necessary security badges and clearances
- willingness to work variable and irregular shifts, including weekends and holidays
- ability to travel overnight as needed
- pass required background checks and drug screenings
- legal authorization to work in the US with no visa sponsorship available
- excellent project management skills
- working knowledge of airport and ground operations
- leadership experience in customer service operations
Job Duties
- Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
- ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue
- responsible for resolving escalated customer issues
- administers and maintains the budget of the station and develops cost savings ideas
- obtains and stays current on Ground Operations qualification
- participates in airport authority activities and attends regular airport meetings
- partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
- participates in ad hoc committees
- responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or crewmembers
- responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements
- oversees daily operations and performance goals
- includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
- acts as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
- proactively reviews team performance and recommends enhanced operating practices and procedures to improve performance
- takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement
- ensures Operations team readiness for response to significant non-routine operations and emergency events
- partners with the Planning Team to obtain optimum crewmember and facilities utilization
- oversees training and performance records of crewmembers to determine and formulate training designed to increase crewmember performance
- is accountable to senior management for ensuring the safety and security of ground handling operations
- ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
- other duties as assigned by Regional Manager or Director
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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