Dunkin' logo

Dunkin'

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $24.00 - $28.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses

Job Description

Prell Restaurant Group is a well-established franchise organization proudly operating Dunkin' franchise restaurants. With a strong commitment to quality, customer service, and operational excellence, Prell Restaurant Group has built a reputation in the foodservice industry for delivering memorable guest experiences across each of its locations. The group operates under the standards and brand guidelines set forth by Dunkin', a globally recognized leader in the quick-service restaurant market, known for its wide variety of coffee and baked goods. As part of a larger franchise system, Prell Restaurant Group emphasizes consistent brand execution, community engagement, and sustainable growth.

The role of Resta... Show More

Job Requirements

  • Standing on feet
  • repetitive motion including bending, stooping and reaching
  • lifting packages if applicable
  • wearing a headset if applicable
  • working in a small space

Job Qualifications

  • Basic computer skills
  • fluent in spoken and written English or predominant language in market
  • basic math and financial management
  • previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
  • college degree preferred
  • strong analytical skills and business acumen
  • ability to work well in a fast-paced team environment
  • on time, honest and positive attitude
  • willingness to learn and embrace change
  • ability to train and develop a team including giving positive and constructive feedback
  • guest focused
  • time management skills
  • ability to manage conflict
  • problem solving skills
  • ability to motivate others

Job Duties

  • Perform all responsibilities of restaurant team members
  • recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and support staff
  • foster a positive work environment by promoting teamwork, providing coaching, feedback and resolving conflicts
  • implement training programs to enhance team member skills and performance
  • lead by example demonstrating strong work ethic, professionalism, and adherence to company values
  • oversee day-to-day operations including opening and closing procedures, cash management, inventory control and following brand standards
  • ensure compliance with health and safety regulations, food handling guidelines and sanitation standards
  • create and maintain a guest focused culture in the restaurant
  • review guest feedback results and implement action plans to drive improvement
  • develop and implement operational strategies to increase efficiency, reduce waste and enhance productivity
  • ensure exceptional customer service by providing a welcoming and friendly atmosphere
  • monitor customer feedback and reviews to improve service quality
  • monitor and control food and labor costs, inventory levels and waste to maximize profitability
  • engage with local community and explore partnership opportunities
  • stay updated with industry trends and competitor activities
  • communicate restaurant priorities, goals and results to team members
  • execute new product roll-outs including training, marketing and sampling
  • complete vendor orders to ensure all products are fully stocked
  • conduct self-assessments and action plans for food safety and brand standards
  • ensure restaurant budget is met
  • engage with franchise and field operations teams as appropriate

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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