Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $67,200.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K Plan with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a premier provider of luxury pet care services, dedicated to offering exceptional accommodations and care for pets while their owners are away. As part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America, Pet Resorts operates within a $8+ billion industry experiencing steady growth fueled by trends towards pet humanization and demand for premium care. Headquartered in Austin, Texas, NVA manages over 1,300 companion animal veterinary hospitals and pet resort locations, continuously expanding through acquisitions, new resorts, and same-store enhancements. Pet Resorts prides itself on creating a... Show More
Job Requirements
- High school degree or equivalent
- Minimum 3-5 years management experience including profit and loss responsibility
- Availability to work 45-50 hours per week including evenings and weekends
- Strong profit and loss management abilities
- Proficiency with Microsoft Office Suite and point-of-sale software
- Valid driver's license and current insurance with comprehensive and collision coverage
- Ability to transport pets during emergencies
- Comfortable working in front- and back-of-house roles
- Experience in restaurant, retail, veterinary, or hospitality management preferred
- Bilingual skills a plus
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree or equivalent education and experience preferred
- 3-5 years of management experience including profit and loss management
- Strong leadership and team management skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite and point-of-sale software
- Experience in veterinary, restaurant, retail, or hospitality management preferred
- Valid driver’s license with comprehensive insurance
- Ability to work evenings and weekends
- Commitment to personal development and business operations
- Enthusiastic animal lover and community-oriented brand ambassador
- Bilingual skills a plus
Job Duties
- Understand and communicate the company's mission, values, and objectives
- Provide leadership and direction for all site operations including financial management, customer service, pet care, and team management
- Develop and implement comprehensive sales strategies and proactive lead management
- Create plans to achieve sales revenue, labor, cost of goods sold, and expense management targets
- Maintain operational excellence and compliance with company policies
- Recognize and reward outstanding team performance
- Drive financial success through data analysis and optimization of performance
- Engage in community outreach and develop local marketing plans
- Manage recruitment, onboarding, training, and performance coaching of team members
- Ensure exceptional customer service and resolve service issues promptly
- Enforce adherence to health, safety, and operational procedures
- Lead shifts as Manager on Duty and conduct daily audits
- Foster a positive team culture and maintain retention rates
- Utilize digital marketing channels to generate and nurture leads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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