Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
voluntary short term disability
Voluntary long term disability
accidental insurance
critical illness insurance
Paid Time Off
Paid holidays
401k
401K Matching
inclusive community environment
Complimentary resort stays
Job Description
Roberts Resorts & Communities is a nationally recognized company committed to building community and fulfilling dreams. Growing rapidly across the country, Roberts Resorts prides itself on its core values: resourcefulness, integrity, passion, and delivering epic customer service. These values guide the company in making a profound difference in the lives of more than 30,000 families who reside in or visit their resorts. Operating primarily in the hospitality and resort management sector, Roberts Resorts & Communities specializes in creating exceptional living and vacation experiences for a widespread customer base. Their emphasis on community and customer satisfaction underscores their commitment to quality... Show More
Job Requirements
- Leadership skills demonstrated by ability to inspire and motivate teams
- proficiency in customer service ensuring needs of guests and residents are met
- effective communication skills to convey information persuasively
- strategic planning expertise
- problem-solving abilities in complex situations
- financial management skills for budgeting and revenue maximization
- team building through recruitment and training
- adaptability to changing circumstances
- decision-making capabilities considering relevant outcomes
- conflict resolution skills to manage interpersonal dynamics
- bachelor’s degree preferred
- minimum 5 years experience in resort management
- strong hospitality industry knowledge
- excellent financial management skills
- customer service experience
- leadership abilities
- proficiency in relevant software
- relevant certifications beneficial
- physical ability to stand, walk, push, pull, lift, grasp, bend, and kneel frequently
- manual dexterity
- clear vision and hearing
- ability to lift up to 30 pounds
Job Qualifications
- Bachelor's degree in hospitality management, Business Administration, or related field preferred
- minimum of 5 years experience in resort management or similar leadership role
- proven success in overseeing operations and leading teams
- strong knowledge of hospitality industry trends, regulations, and best practices
- excellent understanding of financial management including budgeting and forecasting
- experience in customer service and guest relations
- demonstrated leadership abilities including team building, coaching, and performance management
- proficiency in property management systems and Microsoft Office Suite
- relevant certifications or training in hospitality management, leadership, and customer service advantageous
Job Duties
- Oversee all aspects of resort operations including planning, organizing, and leadership
- maintain integrity of the resort by implementing policies and procedures
- foster cooperation with government agencies and ensure compliance with federal, state, and local regulations
- coordinate between departments to deliver high-quality service to guests and residents
- manage budgets and control expenses while striving to meet revenue goals
- handle guest and resident complaints to maintain satisfaction and loyalty
- lead team member selection, training, scheduling, and development
- promote the sale of park models, new and pre-owned homes
- support capital expenditure and expansion budget planning
- enforce resort rules and standards to create a safe and enjoyable environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Find restaurant and hotel jobs on OysterLink.
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