Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Tasty Chick'n is a well-established fast-casual restaurant brand known for its commitment to delivering high-quality, flavorful chicken dishes in a welcoming and vibrant environment. With a strong focus on operational excellence, customer satisfaction, and team development, Tasty Chick'n continues to expand its footprint and reputation in the competitive restaurant industry. The company prides itself on its core guiding values that emphasize integrity, collaboration, innovation, and a passion for service. As part of its growth strategy, Tasty Chick'n offers a dynamic work culture where employees are empowered to grow professionally while contributing to the brand's success. The Restaurant General Manager position... Show More
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification is required
- Minimum of four years’ experience in restaurant operations or related field
- Proven supervisory or management experience
- Proficiency in Microsoft Office Suite
- Commitment to continuous professional development
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Prior leadership experience managing teams through change
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Familiarity with POS systems and restaurant management software
- Experience in training and developing employees
- Ability to maintain high standards of customer service and food safety
- Strong communication and organizational skills
- Ability to analyze data and implement corrective actions
- Physical ability to perform required tasks including lifting, standing, and repetitive motions
- Demonstrate ethical leadership and professionalism
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe certification required
- Additional certifications in food safety, customer service, or leadership highly desirable
- Minimum of four years’ experience in restaurant operations or related field
- Proven supervisory or management experience
- Proficiency in Microsoft Office Suite
- Experience in training and employee development
- Strong financial understanding including budgeting and cost control
- Prior inventory management and supply chain experience
- Familiarity with POS systems and restaurant management software
- Commitment to continuous professional development
- Participation in industry-related professional organizations
- Prior leadership experience managing teams during change initiatives
- Proven ability to foster teamwork, communication, and employee engagement
- Strong time management and effective communication skills
- Customer service excellence
- Talent development expertise
- Execution excellence and attention to detail
- Strong problem-solving and adaptability skills
- Financial acumen related to restaurant operations
- Ethical leadership and integrity
Job Duties
- Demonstrate Tasty Chick'n's guiding values while cultivating high-performing employees by selecting, training, retaining, and recognizing A+ talent
- Identify and develop a pipeline of talent through effective succession planning
- Execute the performance management process to set employees up for success
- Reinforce and uphold the open door policy fostering a culture of trust and transparency
- Partner with People Services team to resolve employee relations issues and ensure legal compliance
- Conduct regular team meetings to communicate updates and recognize achievements
- Implement training programs enhancing employee skills in customer service, food safety, and operational procedures
- Develop and manage operational schedules ensuring adequate coverage
- Drive customer-focused culture by resolving complex issues and training employees
- Coach and hold team members accountable for operational procedures
- Ensure food safety compliance and training
- Gather and analyze customer feedback to improve service and product offerings
- Foster a welcoming and inclusive customer environment
- Collaborate with marketing for promotional campaigns
- Ensure restaurant-level marketing initiatives are implemented
- Analyze sales trends and optimize menu offerings
- Utilize sales data to forecast revenue and set sales targets
- Implement upselling and suggestive selling techniques
- Analyze sales, labor, and inventory to meet margin and sales targets
- Conduct business reviews to close performance gaps
- Ensure regulatory compliance and risk mitigation
- Share best practices and promote operational excellence
- Review and manage budgets to meet financial targets
- Collaborate with suppliers to negotiate contracts and manage inventory
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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