Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $70.00
Work Schedule
Standard Hours
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Paid parental leave
Paid holidays
Life insurance
short term disability
Employer paid short term disability
Additional Voluntary Life Insurance
Free prescription or non prescription safety glasses
Job Description
Glass America is a leading company in the auto glass and windshield replacement and repair industry, proudly serving customers across the nation. Established in 1999, Glass America has grown to become one of the largest and most respected providers in its field, setting the standard for quality and customer satisfaction. With a strong commitment to safety and excellence, Glass America ensures that vehicles, including cars, trucks, and vans, maintain the highest level of safety on the road through expert glass repair and replacement services. The company takes pride in its culture that prioritizes team members, offering competitive salaries, comprehensive benefits,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 5 years experience in auto glass industry
- ability to lead and motivate a team
- strong organizational and time management skills
- excellent verbal and written communication skills
- proficiency with computer systems for inventory and dispatch management
- availability to make consumer calls between 7:00AM and 9:00AM
- commitment to comply with company policies and standards
Job Qualifications
- High school graduate
- at least 5 years of experience in the auto glass industry
- previous management and/or operations experience is strongly preferred but not required
- excellent communication skills
- self-starter driven by incentives
- proven track record of success
- strong time management and organizational skills
- customer/client focus
- initiative
- creative thinker
Job Duties
- Recruit / hire staff and technicians
- educate, train and maintain compliance with company standards
- take the necessary actions to meet daily/weekly/monthly sales goals and objectives
- effectively communicate to all subordinates
- provide daily supervision and direction to all auto glass technicians
- dispatch jobs for technicians
- initiate or suggest plans to motivate company employees to achieve work goals
- monitor the individual performance of the technicians on a regular basis
- fax, telephone or otherwise contact vendors to order parts and document conversations in the management system
- follow up on parts back orders and document actions in the management system
- coordinate returns and credits of parts and ensure they are picked up daily
- provide the A/P Dept. with the POP invoices for appropriate purchases
- return and reorder damaged or defective parts
- contact vendors for credits and process appropriately
- conduct calls to consumers between 7:00AM - 9:00AM to confirm technician appointment times
- reshuffle routes as necessary and provide feedback to dispatcher
- field ETA calls from customers and advise on status
- notify CSRs and team when parts are on back order status and effectively notate work order
- order parts as directed
- confirm parts returns and credits from local distributors
- confirm with technicians daily that there are no parts at shops
- confirm with local management that there are no unused parts at any location
- work closely with the A/P Dept.
- review dispatches/communications from technicians
- receive contact from technicians regarding job reschedules
- contact consumers to reschedule uncompleted jobs
- take responsibility for reporting, making recommendations and correcting adverse actions
- comply with all company policies and procedures as outlined in the employee handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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