Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
About General Manager Position at Global Hotel Group
Global Hotel Group (GHG) is a renowned leader in the hospitality industry, recognized for delivering exceptional guest experiences through innovative management and dedicated service. As a premier hotel management company, GHG operates diverse properties across various locations, each striving to maintain high standards of quality, comfort, and customer satisfaction. With a strong commitment to excellence, GHG emphasizes sustainable business practices, employee development, and continuous improvement, positioning itself as a top performer within the competitive lodging market.
The General Manager role within GHG is a key leadership position central to the succ... Show More
Global Hotel Group (GHG) is a renowned leader in the hospitality industry, recognized for delivering exceptional guest experiences through innovative management and dedicated service. As a premier hotel management company, GHG operates diverse properties across various locations, each striving to maintain high standards of quality, comfort, and customer satisfaction. With a strong commitment to excellence, GHG emphasizes sustainable business practices, employee development, and continuous improvement, positioning itself as a top performer within the competitive lodging market.
The General Manager role within GHG is a key leadership position central to the succ... Show More
Job Requirements
- Bachelor’s degree in hospitality or business administration preferred
- Minimum 4 years of hotel management experience
- Excellent communication skills both verbal and written
- Professional appearance and conduct
- Proficiency in computer programs including MS Office and hotel management software
- Ability to interpret financial data and prepare budgets
- Strong leadership and delegation abilities
- Ability to handle stressful situations and accept feedback
- Willingness to work irregular hours including nights and weekends
- Physical ability to perform job duties including lifting up to 30 pounds
- Knowledge of safety and emergency procedures
- Familiarity with employment laws and company policies
- Ability to manage staff and conduct performance evaluations
- Commitment to maintaining guest satisfaction and operational excellence
Job Qualifications
- Bachelor’s Degree in Hospitality, Hotel Management, or Business Administration preferred
- Certified Hospitality Administrator designation preferred but not required
- Minimum 4 years of relevant work experience
- Excellent written and verbal communication skills
- Professional appearance and presentation
- Vocational education, apprentice training, on-the-job training, and essential experience in hotel management
- Ability to write routine reports, business letters, and correspondence in English
- Computer skills including MS Office, Yield Management Systems, Property Management Systems, Central Reservation Systems, Payroll software, company-issued internet and email programs
- Strong reasoning to interpret financial information, prepare budgets, read business records, and make informed decisions
- Strong management skills including delegation and work assignment
- Ability to work effectively under stress and accept constructive criticism
- Flexibility to change activities frequently and cope with interruptions
- Availability to work nights, weekends, and holidays
Job Duties
- Perform the role of standard bearer communicating and maintaining Global Hotel Group's Basics standards
- Execute criteria from General Manager’s Standard Operating Procedures satisfactorily
- Ensure consistent guest satisfaction by creating an ideal operating environment
- Have thorough knowledge of property, community, and room types
- Monitor hotel performance via guest satisfaction and financial reports and initiate corrective actions
- Maintain product and service quality by evaluating and investigating complaints
- Execute marketing, sales, and operations producing results that meet or exceed business plans
- Ensure compliance with government regulations affecting hotel operations
- Manage interactions with general public, guests, employees, unions, and officials tactfully
- Accept full responsibility for managing hotel activities
- Take an active role in sales efforts and attend required brand training
- Maintain community public affairs involvement
- Ensure equipment maintenance and resolve outages timely
- Maintain downtime procedures to prevent revenue loss during outages
- Provide coverage for assistant general manager responsibilities when needed
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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