Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional Development
performance bonuses
Job Description
Springhill Suites by Marriott - Surprise is a distinguished full-service hotel located in Surprise, AZ, known for providing exceptional hospitality experiences in a modern and comfortable environment. As part of the globally recognized Marriott brand, this property is committed to upholding high standards for guest services, quality accommodations, and operational excellence. The hotel focuses on delivering a consistent and enjoyable stay for travelers, combining innovative amenities with warm, personalized service. This location offers a vibrant community atmosphere and is ideally situated to serve both business and leisure guests, making it an appealing destination in the region. The management team and... Show More
Job Requirements
- Bachelor's degree in Hospitality Management or related field (preferred)
- Minimum 5 years of general management experience including 2 hotel openings
- Strong knowledge of hotel operations, finance, human resources, and marketing
- Exceptional leadership, communication, and organizational skills
- Ability to work under pressure and manage multiple priorities
- Familiarity with Marriott brand standards and systems (preferred)
- Valid driver's license and ability to travel to customer appointments
Job Qualifications
- Minimum 5 years of experience as a General Manager, with at least 2 hotel openings
- Strong knowledge of hotel operations, finance, HR and marketing
- Exceptional leadership, communication and organizational skills
- Ability to work under pressure and manage multiple priorities
- Bachelor's degree in Hospitality Management or related field (preferred)
- Familiarity with Marriott brand standards and systems (preferred)
- Possess a valid driver's license and ability to drive to customer appointments
Job Duties
- Collaborate with ownership and corporate teams to develop and execute the pre-opening plan
- Oversee construction progress, FF&E installation, and ensure compliance with brand standards
- Recruit, hire, and train department heads and staff
- Establish operational policies, SOP's, and service standards
- Coordinate licensing, permits, and regulatory compliance
- Develop and manage pre-opening budget and timelines
- Lead marketing and sales initiatives to build brand awareness and drive bookings
- Ensure readiness for soft and grand opening events
- Monitor guest feedback and implement service improvements
- Drive revenue generation and cost control strategies
- Foster a culture of excellence, accountability, and continuous improvements
- Represent the hotel in the community and build strategic partnerships
- Develop short term and long term financial and operational plans for the hotel
- Prepare the annual hotel budget
- Monitor the performance of the hotel through guest satisfaction systems and monthly financial reports and initiate corrective action
- Maintain product and service quality standards by conducting evaluations and investigating complaints
- Implement and maintain local and national sales/marketing programs
- Establish and maintain a proactive human resource function for training, development, wage/benefit administration and labor compliance
- Establish and maintain preventative maintenance programs
- Maintain a security function to protect hotel assets and employee and guest safety
- Implement/maintain two-way communication systems to reach all employees
- Develop new programs to increase guest satisfaction and operational excellence
- Manage compliance with company policies and laws
- Reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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