Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $67,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a leading pet care and boarding company that specializes in providing luxury accommodations and exceptional care for pets. Located in Newport News, North Carolina, Pet Resorts operates as part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America. With more than 1300 locations, NVA is a dominant player in the veterinary and pet resort industry, committed to delivering high-quality animal care and customer service across its network. Based in Austin, Texas, NVA’s pet resorts are designed to meet the growing demand for premium pet services, fueled by... Show More
Job Requirements
- High school degree or equivalent
- minimum 3-5 years management experience including profit and loss management
- availability to work up to 45-50 hours weekly including evenings and weekends
- proficiency with Microsoft Office Suite and point of sale software
- valid driver’s license and current insurance with comprehensive and collision coverage
- physical ability to move throughout resort for long hours and handle up to 50 lbs
- ability to respond effectively in noisy environment
- ability to perform basic math and financial tasks
- experience in restaurant, retail, veterinary, or hospitality management preferred
- bilingual skills a plus
Job Qualifications
- High school degree or equivalent
- bachelor’s degree equivalent education and experience
- minimum 3-5 years management experience including profit and loss management
- strong leadership and communication skills
- proficiency with Microsoft Office Suite and point of sale software
- capable of working in front and back of house roles
- valid driver’s license and insurance
- experience in restaurant, retail, veterinary, or hospitality management preferred
- bilingual skills a plus
Job Duties
- Understand and communicate company mission, values, and objectives
- provide leadership for financial management, customer service, pet care, and team management
- develop and implement sales strategies aligned with company goals
- create plans to drive and achieve revenue, labor, cost of goods sold, and expense targets
- maintain operational excellence and compliance
- reward outstanding team performance
- analyze financial data and KPIs to optimize performance
- engage community and local businesses for lead generation
- manage recruitment, onboarding, training, and performance of staff
- foster positive team culture and retention
- ensure exceptional customer service and resolve issues promptly
- oversee resort maintenance, cleanliness, and inventory
- lead shifts as "Manager on Duty"
- communicate effectively for smooth operations
- execute daily audits and enforce standards
- develop action plans for resort improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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