Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $105,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Paid Time Off
Flexible vacation
short-term disability
long-term disability
Parental leave
paid bereavement leave
cell phone stipend
Paid sick leave
Job Description
SSA Group at Pittsburgh Zoo & Aquarium is seeking a dynamic and experienced General Manager to lead and oversee the daily operations of our partner locations within the cultural attraction industry. SSA Group is a renowned company with a 50-year legacy of partnering with zoos, aquariums, museums, and other cultural venues across the United States. We specialize in integrating key services including dining, retail, admissions, and more to enhance revenue opportunities for our partners. Our commitment to sustainability, inclusivity, and innovation positions us as a trailblazer in transforming the cultural attraction industry to meet evolving guest and community needs.
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Job Requirements
- Strong interpersonal and communication skills
- proven leadership skills with team building and development experience
- exceptional problem-solving and decision-making skills combined with organizational ability
- demonstrated financial management, merchandising, analytical and planning skills
- ability to remain flexible in fast-paced environment
- computer knowledge and skills for basic office functions
- physical ability to stand for extended periods and lift up to 35 pounds
- ability to work varied hours including nights, weekends and holidays
- must be 18 years or older
- previous operations management experience required, with two years in cultural or amusement attractions preferred
Job Qualifications
- Strong interpersonal and communication skills
- proven leadership skills with team building and development experience
- exceptional problem-solving and decision-making skills
- financial management and analytical skills
- ability to remain flexible in fast-paced environments
- computer knowledge for basic office functions
- knowledge of sustainability and conservation practices a plus
- ServSafe certification a plus
- experience in cultural, iconic, amusement or museum attraction management preferred
Job Duties
- Coach, supervise, direct all department managers so operational needs are met on a daily basis
- schedule management personnel as necessary
- assist in developing training standards for alcohol service, customer service, safety, harassment, etc.
- host all meetings for management team and conduct training sessions
- work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods
- act as main liaison between the Client and SSA
- maintain a close relationship with client staff
- coordinate marketing efforts to enhance guest experience and operational output
- attend client meetings and report to Regional Manager
- manage compliance with all applicable laws
- maintain a clean, safe and organized work environment
- uphold company policies and procedures
- manage financial budgeting, forecasting, and sales/per cap and controllable expenses
- meet fiscal deadlines and oversee invoice processing
- provide detailed operational reports to Regional Manager
- conduct business assessments to drive revenue
- forecast weekly sales and manage payroll within budget
- set sales and budgetary precedents
- minimize controllable costs
- ensure delivery of SSA EXTRA Guest Service
- manage day-to-day functions of all applicable departments
- maintain knowledge and implementation of client contract
- support progressive discipline and documentation
- keep operating manuals updated
- review and approve special event plans
- manage menu design and pricing
- engage in long-range planning
- oversee capital projects
- manage legal business needs
- ensure proper employee integration and exit
- promote an inclusive approach
- oversee unit publications
- support sustainability and conservation efforts
- drive community engagement
- perform other necessary tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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