Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,100.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and a dominant player in location-based entertainment, headquartered in Dallas. As the pioneer of the adventure park concept, Urban Air has rapidly expanded to become the largest operator in this industry worldwide. The company is passionately devoted to creating exhilarating experiences that encourage kids and guests alike to have fun and aim higher, pushing beyond their expectations. Urban Air is dedicated to fostering an engaging, safe, and positive environment for both visitors and staff.
The role of General Manager at Urban Air is critical to maintaining this standard of exc... Show More
The role of General Manager at Urban Air is critical to maintaining this standard of exc... Show More
Job Requirements
- Minimum of 3 years experience in facility operations and management
- experience in hospitality sector such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- strong communication skills
- ability to motivate and lead teams
- proficiency in Microsoft Office applications
- professional conduct and grooming
- flexible and adaptable to changing business needs
- ability to analyze financial reports and develop action plans
- capability to maintain a safe and clean environment
- strong interpersonal skills to build relationships with staff and community
- commitment to diversity and inclusion
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and good judgment in decision-making
- experience in hospitality including Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- minimum of 3 years experience in Facility Operations and Management
- demonstrated ability to develop team members
- proven success in achieving expected financial results
- professional, energetic, self-motivated with a positive attitude
- intermediate computer skills including Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct
- adaptability, flexibility, and enthusiasm for the business
- strong communication skills both written and verbal
- ability to establish effective working relationships with employees, management, and vendors
- ability to project professionalism internally and externally
- ability to communicate a clear vision for the park
- flexible and adaptable approach to business needs
- accountability for high personal standards
- appreciation for diversity
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- lead and influence managerial staff through effective motivation and leveraging individual strengths
- ensure execution of all employee recognition and incentive programs as documented
- maintain a strong community presence through partnership with community and business organizations
- maintain a safe, clean, and secure environment for all guests and staff
- oversee all aspects of operation including entertainment, food, beverage, attractions, and property to meet financial goals and company initiatives
- continuously improve operational execution through attention to detail and adherence to standards
- provide direction to management team to ensure consistent high performance
- promote positive employee relations including effective delegation and fostering high staff morale
- assist franchise owner(s) in holding manager(s) accountable for departmental goals
- monitor online reviews to maintain and improve guest experience
- execute company marketing strategies to drive sales
- maintain inventory control systems ensuring fiscal responsibility
- assure staffing levels and management coverage to optimize customer experience and maintain labor budget
- analyze financial reports and develop action plans to grow revenue and control expenses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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