Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,400.00 - $66,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
McNeill Hotel Company is a respected hospitality group renowned for its commitment to delivering exceptional guest experiences across its portfolio of hotels and resorts. With a strong emphasis on service quality, operational excellence, and team collaboration, McNeill has built a reputation for creating memorable stays for guests while fostering an enriching work environment for its employees. McNeill integrates its core values through the "Keys to Success" guiding principles, which underscore the importance of respect, accountability, and continuous improvement in every aspect of its operations. The company's mission, "People Serving People," reflects a dedicated focus on relational hospitality and outstanding service... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years experience in hotel management
- Proven leadership and team management skills
- Strong financial acumen and budget management experience
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple priorities
- Knowledge of payroll and scheduling software
- Understanding of hospitality industry standards
- Ability to resolve guest complaints and operational challenges efficiently
- Familiarity with social media and reputation management
- Proficient in Microsoft Office and hotel management software
Job Qualifications
- Bachelor's degree in hospitality management or a related field
- Experience in managing multiple hotel departments
- Strong leadership and decision-making skills
- Proven ability to develop and implement operational strategies
- Excellent customer service orientation
- Proficiency with payroll, scheduling, and financial management tools
- Knowledge of industry regulations and compliance standards
- Effective problem-solving capabilities
- Strong organizational and communication abilities
Job Duties
- Cultivate a respectful workplace maintaining and holding accountable all departments to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Manages and monitors activities of all employees in the Front Office, Housekeeping, Maintenance, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Actively participate in the success of the operations of the hotel to include daily check-ins/huddles, property walks, monitor time and attendance, inspection of rooms, monitoring financials, and following proper procedures of the bank deposit
- Oversees and supervises payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations within the designated software
- Responsible for scheduling within labor standard guidelines using the budget and scheduling platform identified by McNeill Hotel Company
- Maintains a professional and high-quality service-oriented environment
- Assures all social media, 3rd party, and brand-based reviews are responded to promptly
- Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
- Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
- Responsible for managing operating expenses and purchasing for all operations departments using approved vendors with the brand and McNeill Hotel Company
- Responsible for attending and actively participating in monthly and weekly revenue, and forecasting expectations
- Participates in preparing annual revenue and expense budgets
- Hire, train, and develop team members
- use progressive discipline as needed
- Profit & Loss analysis, reconciliation, and reporting
- Responsible for Sales and Revenue strategies
- working closely with sales teams
- Weekly/Monthly communication processes to corporate staff and owners
- Works closely with all departments to improve guest services and foster cross departmental communication
- Monitor performance of departments by consistently completing room and public area inspections
- Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
- Works closely with all departments to ensure proper key controls and safety measures are maintained at all times
- Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
- Other duties as assigned by supervisor or management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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