Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Virtual care
Life insurance
Health savings account
Flexible spending account
401(k) matching
Employee assistance program
Paid Time Off
Holidays
Pet insurance
Job Description
TheKey is a pioneering home care company founded nearly 20 years ago in Silicon Valley. It specializes in comprehensive, concierge-based care designed to enable clients to age successfully at home with dignity, safety, and independence. Over the years, TheKey has expanded from operating a single location to serving clients across North America, helping countless individuals live life on their own terms within the comfort of their own homes. The company places a strong emphasis on providing its employee teams with extensive training, resources, and support that empower them to deliver exceptional care experiences to clients and their families. This commitment... Show More
Job Requirements
- Ability to perform each essential job duty satisfactorily
- Ability to travel to client homes and other locations approximately 25% of the time
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
- Bachelor’s degree in gerontology, health care, social work, or related profession from an accredited university desired or equivalent experience
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills including writing, speaking, and active listening
Job Qualifications
- Bachelor’s degree in gerontology, health care, social work, or related profession from an accredited university desired or equivalent experience
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills including writing, speaking, and active listening
Job Duties
- Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
- Responsible for the location’s financial performance, growth, and profitability
- Lead a cross-functional team supporting clients and caregivers
- ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family and POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Overseeing day-to-day operations in the assigned location(s)
- Contributing to strategic plans, roadmaps, and goals for their assigned market and additional territories
- Understanding competitors and local industry professionals, helping lead the competitive landscape, identifying potential ways to build out the team by recruiting high-potential talent
- Leading or supporting recruitment, training, and development of new team members
- Providing after-hours support for partners, prospective and current clients including evenings and weekends
- Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections
- Performing additional duties and responsibilities as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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