Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $125,107.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
PPO Medical
Medical HSA
prescription
Dental
Vision
telemedicine
FSA
HSA
Life
AD&D
Group accident
Critical Illness
hospital indemnity
LTD
STD
EAP
401(k)
Job Description
MV Transportation is a leading provider of innovative transportation services with a strong presence across the United States. As a company dedicated to delivering exceptional transit solutions, MV Transportation specializes in managing public and private transportation contracts for various municipalities, government agencies, and private organizations. The company is widely recognized for its commitment to safety, reliability, and customer satisfaction, striving to ensure seamless transportation experiences for diverse communities. With a comprehensive portfolio that includes paratransit, fixed route, shuttle, and other transportation services, MV Transportation upholds high standards of operational excellence and regulatory compliance. It is known for cultivating a positive... Show More
Job Requirements
- Minimum of five years of recent experience managing paratransit call center operations or similar position
- Ability to recruit and develop staff
- Strong interpersonal and communication skills
- Experience managing safety and training programs
- Proven budget management and financial oversight skills
- Knowledge of regulatory requirements such as FTA, DOT, ADA, DOJ Title VI and state DOT regulations
- Ability to work independently and take initiative
Job Qualifications
- Minimum of five years of recent experience managing paratransit call center operations or similar position
- Demonstrated ability to recruit and develop staff
- Evidence of building solid relationships with supervisors, peers, and subordinates
- Demonstrated ability to build and continuously motivate highly effective teams
- Successful track record in managing budgets and/or profit and loss responsibility
- Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management
- Ability to obtain successful results without supervision
Job Duties
- Effectively manage customer relations through both direct contact and outreach programs
- Identify, select, train and mentor location staff
- Effectively and frequently communicate with location staff and support team members
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- Maintain client contact routinely to meet or exceed expectations
- Conduct periodic departmental audits
- Daily, weekly and monthly review of key operational metrics
- Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations
- Implement, promote and adhere to company policies and procedures
- Participate in location(s) labor and employee relations activities
- Provide insight and information to support location(s) contract renewals
- Create and present location(s) annual budget
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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