Job Overview
Employment Type
Full-time
Benefits
Medical Coverage
dental coverage
vision coverage
Employer-paid life insurance
Voluntary coverages
Paid Time Off
401(k) with Company Match
inclusive community environment
Complimentary resort stays
Job Description
Roberts Resorts & Communities is a nationally recognized company committed to building communities and fulfilling dreams for thousands of families. This growing organization operates resorts and residential communities, emphasizing core values such as resourcefulness, integrity, passion, and exemplary customer service. Their approach is centered on making a meaningful difference in the lives of over 30,000 families, establishing a legacy of quality and trust. Roberts Resorts & Communities stands as a leader in the hospitality and residential resort industry, continuously evolving to meet the needs of its guests and residents while maintaining high standards of service and operational excellence.
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Job Requirements
- bachelor's degree in hospitality management business administration or related field preferred
- minimum of 5 years experience in resort management or similar leadership role
- strong knowledge of the hospitality industry including trends regulations and best practices
- excellent understanding of financial management principles including budgeting forecasting and profit and loss analysis
- experience in customer service and guest relations with focus on exceptional experiences and guest loyalty
- demonstrated leadership abilities including team building coaching and performance management
- proficiency in relevant computer systems such as property management systems and microsoft office suite
- relevant certifications or training in hospitality management leadership and customer service advantageous
- constantly stand walk push pull lift grasp bend and kneel
- frequently use arms and hands
- manual dexterity for handling paperwork and using office equipment
- clear vision and hearing for reviewing documents and communicating effectively
- capability to lift up and carry up to 30 pounds
Job Qualifications
- bachelor's degree in hospitality management business administration or related field preferred
- minimum of 5 years experience in resort management or similar leadership role
- strong knowledge of the hospitality industry including trends regulations and best practices
- excellent understanding of financial management principles including budgeting forecasting and profit and loss analysis
- experience in customer service and guest relations with focus on exceptional experiences and guest loyalty
- demonstrated leadership abilities including team building coaching and performance management
- proficiency in relevant computer systems such as property management systems and microsoft office suite
- relevant certifications or training in hospitality management leadership and customer service advantageous
Job Duties
- oversee all resort operations including planning organizing and leading the team
- implement policies and procedures to maintain resort integrity
- coordinate between departments to ensure high quality service delivery
- foster cooperation with government agencies
- address and resolve guest and resident complaints
- lead team member selection training scheduling and development
- manage monthly operating budgets to meet revenue goals while controlling expenses
- ensure compliance with federal state and local regulations including fair housing laws
- promote the sale of park models and homes within the resort
- assist management in developing annual operating budgets
- provide data support for capital expenditure and expansion planning
- enforce resort rules standards and regulations
- maintain a culture of excellence accountability and continuous improvement
- perform other related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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