Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,200.00 - $70,500.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
performance bonuses
health benefits
retirement savings
Paid Time Off
Professional Development
Employee Discounts
wellness programs
Flexible work environment
Job Description
Performance Hospitality Management (PHM) is a distinguished leader in the hospitality industry, specializing in managing upscale hotel properties with a focus on delivering exceptional guest experiences and maintaining superior operational standards. With a reputation for excellence, PHM operates a portfolio of diverse hotels, consistently achieving strong revenue growth and profitability while upholding industry-leading quality and service benchmarks. The company's commitment to fostering a people-first and accountability-driven culture distinguishes it within the competitive hospitality landscape. PHM is dedicated to promoting diversity, equity, and inclusion, ensuring a supportive and engaging environment for its employees.
The role of the General Mana... Show More
The role of the General Mana... Show More
Job Requirements
- Bachelor's degree in hospitality or related field preferred
- minimum 5 years of experience in hotel or hospitality management
- demonstrated leadership capabilities
- ability to manage full P&L
- proficiency with hotel management software systems
- strong understanding of guest service standards and compliance requirements
- excellent problem-solving and decision-making skills
- effective communication abilities
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- minimum 5 years of hotel management experience
- proven leadership and team development skills
- strong financial acumen with P&L responsibility
- expertise in guest experience and service recovery
- knowledge of industry compliance standards such as PCI, ADA, and food safety
- proficiency in revenue management strategies and systems
- experience with property management and related software platforms
- excellent communication and interpersonal skills
- ability to strategize and implement operational improvements
Job Duties
- Set vision, standards, and cadence (daily stand-ups/weekly reviews)
- model a people-first, accountability-driven culture
- develop the leadership team
- coach, recognize, and manage performance
- achieve/exceed guest satisfaction, online reputation, and brand quality assurance targets
- ensure effective service recovery and a safe, clean, welcoming environment
- own the full P&L
- deliver revenue, gross operating profit, net operating income, and flow-through to plan
- lead budgeting/forecasting
- control labor and controllables
- review daily/weekly performance and implement corrective actions
- partner with Revenue Management on pricing, inventory, distribution, and overbooking/walk strategies
- direct local sales/marketing efforts, partnerships, and digital reputation
- maximize ancillary revenue and upsell programs
- ensure standard operating procedures compliance across all departments
- uphold PCI, ADA, food safety, and brand standards
- oversee preventive maintenance and life-safety programs
- minimize out-of-order rooms and guest-impacting incidents
- manage workforce planning, hiring, onboarding, scheduling, and retention strategies
- promote an inclusive, compliant workplace
- lead engagement, recognition, and training initiatives
- ensure compliance with laws and permits
- manage incidents, insurance claims, and vendor service level agreements
- represent property with community partners, tourism boards, and ownership
- plan and execute capital expenditure projects
- track ROI and ensure quality, timeline, and closeout documentation
- ensure effective use of PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, and HR/payroll systems
- deliver accurate, insight-driven reports and board/ownership updates
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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