Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Norfolk Downtown by MCR is part of a reputable hospitality company known as MCR, which is the 3rd-largest hotel owner-operator in the United States. MCR manages a $5.0 billion portfolio of 148 premium-branded hotels, encompassing more than 22,000 guestrooms in 37 states and 106 cities. The company has offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia, and employs more than 7,000 team members nationwide. MCR operates hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. It has received several prestigious awards, including being named one of Fast Company's 10... Show More
Job Requirements
- must be 18 years of age or older
- bachelor's or associate's degree preferred
- previous supervisory experience preferred
- experience in hospitality, hotel, restaurant, or service industry preferred
- positive can-do attitude
- ability to follow guidelines and procedures
- strong evaluation and decision-making skills
- ability to work under pressure and maintain composure
- effective listening and conflict resolution skills
- ability to work with financial information and basic arithmetic
- attentiveness to detail
- proficiency in Windows OS and company-approved software
- strong communication skills
- leadership in hospitality
- valid driver's license
- meet legal age to serve alcohol at select properties
- basic market knowledge
- willingness to work varied schedule including evenings, nights, weekends, holidays
- ability to stand for long periods
- ability to lift and transport supplies up to 25 pounds
- ability to communicate effectively in English both written and oral
Job Qualifications
- positive can-do attitude
- ability to follow guidelines and procedures
- strong evaluation and decision-making skills
- ability to work under pressure and maintain composure
- effective listening and conflict resolution skills
- financial aptitude with basic arithmetic
- attentiveness to detail and meeting deadlines
- proficiency in Windows OS and company software
- clear communication skills
- leadership in hospitality and guest service
- legal age to serve alcohol at select properties
- valid driver's license
- basic market knowledge
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- bachelor's or associate's degree preferred
- supervisory experience preferred
- progressive hospitality or service industry experience preferred
Job Duties
- greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support all groups and events at the hotel
- answer all incoming calls with friendly service using the approved greeting
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests with a smile while cleaning
- complete all operational checklists accurately and on time every shift
- ensure handover reports are accurate and timely for shift communication
- wear clean, approved uniform and nametag at all times
- communicate clearly, honestly, and professionally with team members
- be willing to extend beyond traditional role to meet business needs
- work collaboratively to create a welcoming environment and positive workplace
- conduct daily supervision including guest rooms and public spaces to ensure cleanliness and service
- onboard new team members following established processes
- complete all audit and reporting duties as required
- oversee adherence to brand quality standards and conduct self-audits
- enforce uniform standards and happy guest greetings
- certify all fire and life safety inspections are current
- confirm preventative maintenance tasks are performed
- ensure team members adhere to work schedules
- foster a culture of learning and safety
- ensure staff have required expertise
- communicate growth opportunities
- provide daily positive feedback
- review team member time clock punches
- manage purchase order and invoice processes
- keep storage clean and follow inventory program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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