Hersha Hospitality Management logo

General Manager

Tyler, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $46,600.00 - $69,700.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Life insurance
Travel Discounts
Commuter Benefits
quarterly bonuses
employee assistance
Professional Development
Technology Reimbursements

Job Description

HHM Hotels is a distinguished hospitality company known for its commitment to excellence and guest satisfaction. Operating a portfolio of hotels, HHM Hotels focuses on delivering superior guest experiences through dedicated service and operational excellence. With a reputation for fostering a collaborative and innovative work culture, HHM Hotels is committed to the growth and development of its employees and offers a thriving work environment where talent is recognized and nurtured. The company values diversity and inclusivity, reflecting these principles in its hiring practices and workplace culture. HHM Hotels is an equal-opportunity employer that aims to provide an inspiring environment for... Show More

Job Requirements

  • associate or bachelor’s degree in business hospitality or a related field
  • previous hotel management experience required
  • ability to stand for extended periods walking pushing lifting up to 25 pounds bending reaching stooping using fingers and hands kneeling or crouching
  • occasional travel required
  • strong interpersonal and leadership skills
  • excellent communication abilities
  • capacity to handle multiple tasks efficiently under pressure

Job Qualifications

  • associate or bachelor’s degree in business hospitality or a related field
  • previous hotel management experience
  • strong leadership and communication skills
  • proven ability to manage financial performance and budgets
  • excellent problem-solving and decision-making abilities
  • commitment to guest service excellence
  • ability to work in a fast-paced environment and manage multiple priorities
  • proficient in hotel management software and operational best practices

Job Duties

  • lead, inspire, and mentor a diverse team cultivating a culture of collaboration innovation and accountability
  • set clear expectations and provide the guidance necessary to achieve exceptional performance
  • ensure the highest level of guest satisfaction by overseeing the implementation of service standards personalized experiences and swift resolution of any issues
  • continuously seek opportunities to enhance guest interactions and exceed expectations
  • develop and execute strategies to maximize revenue optimize expenses and achieve budgetary goals
  • monitor financial performance through regular analysis and implement corrective actions as needed
  • maintain a seamless and efficient operation by overseeing all aspects of the hotel including front office housekeeping and maintenance
  • implement best practices to uphold quality and safety standards
  • foster a culture of continuous learning and professional development empowering team members to excel in their roles and advance within the organization

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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