Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,300.00 - $87,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, boasting a robust portfolio valued at over $15 billion. With more than 400 hotels under its management across North America, Europe, the Caribbean, and Latin America, Highgate demonstrates a global footprint characterized by excellence and innovation. For over 30 years, the company has established itself as a driving force in the hospitality industry, blending traditional hospitality management with cutting-edge technological capabilities. Highgate specializes in guiding properties through every phase of their life cycles — from initial planning and development to recapitalization and disposition. The company’s portfolio highlights a... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 6 years progressive hotel management experience
- Strong leadership and communication skills
- Proficient in financial management and budget oversight
- Ability to work full time with flexible schedule
- Effective multitasking and organizational skills
- Commitment to excellent guest service
- Knowledge of hospitality industry standards
- Ability to maintain confidentiality and handle sensitive information
- Physical ability to perform light work including occasional lifting
- Willingness to participate in management on duty coverage
- Strong problem-solving aptitude
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Or a 4-year college degree with 4 to 5 years related experience
- Or a 2-year college degree with 5 to 6 years related experience
- Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns from employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Friendly and service-oriented approach in all interactions
- Attend all required hotel meetings and training sessions
- Participate in management on duty coverage as required
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Adhere to company standards for safe and efficient hotel operations
- Strong problem solving skills including anticipating and preventing issues
- Ability to analyze and evaluate complex data and information to meet objectives
- Maintain confidentiality of sensitive information
- Willingness to perform other duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs promptly
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and proper accounting procedures
- Develop managers through competency training and corporate programs
- Collaborate with the Director of Sales on daily HHBR meetings focusing on prospecting efforts and business results
- Engage actively in hotel sales efforts including client meetings and hosting events
- Participate in M.O.D. coverage as scheduled
- Monitor the development of management trainees
- Adhere to all company policies and procedures and train new managers accordingly
- Oversee and assist in the budget process
- Ensure ongoing compliance with service standards and training
- Foster a positive team-oriented environment focusing on guest and employee motivation
- Conduct regular inspections of rooms and property with relevant managers
- Manage invoice processing through accounts payable
- Ensure timely and accurate submission of financial documents to corporate
- Maintain cleanliness and maintenance of property through inspections and preventative programs
- Promote attentive, friendly, and courteous interactions among staff
- Forecast monthly financial positions with detailed analysis and reforecasting
- Conduct management interviews and ensure adherence to hiring procedures
- Interview prospective management candidates prior to job offers
- Perform performance appraisals for executive committee members and ensure compliance by other managers
- Motivate and discipline management personnel following company standards
- Complete any additional duties as requested by higher management
- Ensure fair and equitable treatment of all employees
- Engage with clients and potential clients touring the property
- Be visible and available in public areas during peak times
- Enforce hotel safe security and monthly safe audits
- Conduct monthly credit meetings and participate in credit and collection policies
- Complete corporate training modules and become certified as a trainer if required
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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