Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,100.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
performance bonuses
Job Description
Urban Air Adventure Parks is a premier indoor adventure park operator recognized as the market leader in location-based entertainment. Originating from Dallas, this innovative entertainment company pioneered the indoor adventure park concept and has since expanded to operate the largest number of adventure parks worldwide. Urban Air’s mission focuses on providing children and families with immersive, fun, and challenging environments where they can explore, be active, and achieve goals they never thought possible. Renowned for its commitment to safety, guest experience, and community engagement, Urban Air delivers a dynamic atmosphere that combines entertainment with positive social impact. Their parks are... Show More
Job Requirements
- Experience in hospitality industry including theme parks family entertainment centers hotels resorts casinos or restaurants
- Minimum of 3 years experience in facility operations and management
- Proven leadership experience with ability to motivate and develop staff
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office including Excel Word and PowerPoint
- Ability to maintain professional appearance and conduct
- Excellent judgment and decision-making abilities
- Demonstrated adaptability and flexibility in dynamic business environments
- Commitment to upholding high standards of customer service and safety
- Ability to develop and implement staff training and recognition programs
- Capability to manage financial operations including budgeting and inventory control
- Willingness to engage with and contribute to community relations
- Positive attitude and energetic demeanor
- Strong organizational skills and attention to detail
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required theme parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
- 3+ years of experience in Facility Operations & Management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional energetic self-motivated and able to motivate others and have a positive attitude
- Intermediate computer skills - Microsoft Office Excel Word PowerPoint
- Professional grooming and conduct must be constantly displayed
- Adaptability flexibility and general enthusiasm for the business
- Strong communication skills ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees management and vendors
- Ability to maintain and project professionalism internally and externally at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity thought ethnic gender etc.
- Innovative and strategic thinker
Job Duties
- Hire train and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe clean and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
- Assist franchise owners in holding managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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